Civil Enforcement Officer

Working as a member of the parking services team, the post holder will be a front line operative for the council assisting members of the public with information, offering advice and guidance on parking restrictions. Ensuring correct use of both off-street and on-street parking spaces, in accordance with the relevant Parking Orders and Traffic Management Act 2004. Civil Enforcement Officers (CEO) will also be required to issue Penalty Charge Notices to vehicles parking in contravention of the parking regulations, which may incur some negative verbal interaction. Written reports will need to be completed by the post holder recording details of any incidents.

On a daily basis CEO's will walk their allocated route, which could be up to 10/12 miles, assessing road signage and road lining for compliance purposes; informing their supervisor of any issues or concerns.

CEO's must ensure all incidents are brought to the attention of the Supervisor immediately - providing written statements and reports. They may also need to attend court or adjudication panels when required, as well as to submit evidence when called upon.

Medway Council's equipment procedures must be adhered to - ensuring that all equipment is given due care and protection, daily start of shift checks should be carried out for faults and damaged equipment to be immediately reported to the Supervisor.

CEO's will be required to assist with the clearing of snow from Medway car park surfaces as directed, if the weather inhibits the issuing of Penalty Charge Notices.

The post holder will work on a shift pattern basis to ensure that the parking service is operational 7 days per week, from 07:00am - 01:00am hours.

A uniform is required to be worn for this role at all times. This should be worn and used in a professional manner. Staff are responsible for their own uniforms and this remains the property of Medway Council.

Other duties may be required to be undertaken within the scope of this post as and when required.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

In return we offer you:

• Generous annual leave entitlement


• Generous local government pension scheme package


• Access to wider training and development qualifications


• Flexible working scheme


• Travel plan discounts


• Car Benefit Scheme from Tusker


• Access to CAREFIRST advice & counselling service


• Employee discount scheme for national and local retailers


• The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - https://www.childcarechoices.gov.uk/


Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.