Engagement and Feedback Officer

Derby Homes is a forward-thinking organisation committed to fostering meaningful connections with our customers and driving positive change based on customer feedback. As we continue to grow and innovate, we recognise the importance of engaging with our customers and gathering valuable feedback to inform our strategies. We are seeking a dedicated and proactive Engagement and Feedback Officer to join our team and play a key role in enhancing our relationships with customers and implementing changes based on customer feedback.

The successful applicant will have experience in delivering engagement projects which help shape, improve and deliver services. Statistical data collection and understanding is advantageous to monitor customer satisfaction. The role will work with a variety of teams and come across different challenges daily so you will need to be self-motivated, enthusiastic and competent with a range of engagement techniques.

The post holder will support the Complaints and Feedback Manager and Communications and Marketing Manager to deliver against Derby Homes' Corporate Engagement Strategy and new Consumer Regulation.

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.