Head Of Plumbing

The Head of Plumbing will seek to exceed Prestige's customer's expectations, by managing and overseeing 1st and 2nd fix
installations of domestic plumbing works, whilst ensuring high levels of quality, compliance and productivity are constantly
maintained. To work with Design and Technical teams to ensure home designs are complaint with up-to-date plumbing regulations.

Accountabilities

Team and People

• To work with other Managers to make the best use of the resources available.


• Lead and motivate a team of Plumbing Production Operatives to achieve clearly set Production goals.


• Delegate tasks and set deadlines, overseeing the day-to-day operation, identifying and solving any production issues

efficiently and effectively so as to maintain production schedules.

• Monitor team performance and report on metrics.


• Discover training needs and provide coaching and performance management where required, recognising high performance and

rewarding accomplishments.

• Listen to team members' feedback and resolve any issues or conflicts.


• People management:

1. Performance Management
2. Time Keeping
3. Housekeeping
4. Unsafe Practices

Manufacturing


• To be the business' Gas Safe Registered Engineer.



• Initiate plans and processes to minimise manufacturing costs through effective specifications and processes.


• Strive to reduce production times and reduce waste by constantly reviewing, assembly methods and supporting new product trials.



• Manage non-conformance reports related to plumbing issues and promptly resolve with the plumbing production operatives.



• Manage Materials:

1. Ensuring the best use of the materials available
2. Managing waste
3. Recording usage when required
4. Ordering parts on the Pick Manager
5. Identifying shortages in a timely manner
6. Chase outstanding shortages
7. Managing excess stock correctly

• Assist with CNC, CAD, BOMs processes as appropriate.


• Liaise with the Design and Technical departments to develop design changes, to improve manufacturing efficiency, managing

non-conformance reports related to manufacturing issues and promptly resolve production issues, with the Customer Care team and
the Design, Technical and Procurement teams.

• Advise relevant senior team members of any delays affecting customer deliveries and any events that impact together with

suggested solutions to resolve such instances.

• Implement, enforce and analyse quality control and tracking programs to meet quality objectives and maintain high standards of

production to avoid, detect and correct problems.

• Review space and location management to boost production capacity.


• Enable the production team to be focused on delivering excellent customer service, quality and value; ensuring that all work is

carried out to the required quality standards and to take the necessary action when those standards are not met.

• Attend management meetings as required.


• Implement changes to the build drive by any Variations of Contract (VOC Memos) as and when necessary


• Maintain the company's expected level of service delivery at all times to internal and external customers and remain committed

to customer service excellence.

Health & Safety


• To ensure equipment is regularly maintained, is in good working order and is being used safely for the purpose for which it was

designed.

• To identify process improvements and suggest recommendations.


• To champion 5S and clean as you go policy.


• Ensure safe working practices are maintained and current legislation adhered to


• Comply with company health and safety policy and procedure.


• Maintain good housekeeping standards and improve where necessary.


Diversity & Inclusion


• Ensure services are delivered in accordance with the company equality and diversity policy.


KEY RELATIONSHIPS (INTERNAL)

KEY RELATIONSHIPS (EXTERNAL)


• Production Manager


• Ass Production Managers


• Production Team Leaders


• Production Team Coordinator


• Production Administrator


• Material Controller


• Health & Safety


• HR


• Facilities


• Stores


• Procurement


• Technical
  
  NVQ Level 3 Plumbing and Heating qualification


• Gas Safe Registered (CCN1)


• LPG appliance installation certificate.


• G3 certified - Unvented Hot Water Storage Systems



• BS3632 Mobile Home Regs knowledge;


• Water Regulations (1999) certification.


• Educated with a formal qualification in Management.


Experience and Knowledge


• Technical knowledge and a proven track record in plumbing installation;


• Technical knowledge of the legal framework regarding Natural Gas and LPG appliance installations;


• Technical knowledge of the legal framework regarding Unvented Hot Water Storage System installations;



• Industry experience and background;


• Health & Safety knowledge and experience;


• Understanding of Lean Manufacturing / CI.


• Experience working with Microsoft Office software (specifically Word and Excel).


Skills, Competencies and Abilities


• Ability to present and effectively communicate information accurately and in a timely fashion; across relevant teams.


• Able to effectively work to workforce schedules;


• Able to identify source of problems in advance that could result in production issues;


• Able to maintain accurate records;


• Able to understand factory procedures in order to facilitate dispute resolutions;


• Able to build and maintain a constructive and positive relationship with team members;


• Understand and apply the Company's expected quality standards and apply to finished goods;


• Capable of working largely under own initiative with ability to self direct and remain focused on core business objectives;


• Ability to take the initiative under pressure and in the absence of detailed information;


• Excellent time management, planning and organisational skills


• Excellent literacy and numeracy skills


• Confident decision-making ability


• Possess a flexible, supportive and approachable manner


• Willingness and flexibility to adapt to new methods and tasks


• Able to represent the Company positively, professionally and with credibility


• Good attention to detail


• Ability to manage priorities under pressure


Personal Attributes


• Able to make things happen


• Being proactive


• Can effectively work and collaborate with others


Values


• Strong customer focus


• Be passionate and proud


• Take responsibility and ownership


• Deliver on commitments and accountabilities


• Striving to be the best


• Thinking and working smartly


• Embrace inclusivity and diversity of others