ICT Apprentice

By choosing Primary Goal as your training provider not only will you be earning whilst you're learning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams:

• CompTIA A + (Exam 1 and 2)


• CompTIA Cloud Essentials +


We are recruiting on behalf of TrustEd Schools where you will be based at Oldbury Wells School and gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won't be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer!

About the Trust:
TrustEd Schools is a Shropshire multi-academy trust looking after a family of local schools, consisting of 5 secondaries and 4 primaries. They are a professional and friendly trust committed to raising pupils' aspirations so that all young people reach their fullest potential and achieve the success they want for themselves.

What you will be doing:
An Information Communications Technology (ICT) Technician provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.
We are seeking a proactive and technically adept apprentice to join our team, responsible for providing comprehensive technical support and assistance to both internal and external stakeholders. The role involves a variety of tasks aimed at ensuring the smooth functioning of desktop computing environments and enhancing overall service efficiency.,
• Provide on-site resolution of desktop computing issues, addressing hardware and software problems promptly and effectively.


• Install, configure, and maintain desktop computers, laptops, wireless access points, telephony systems, and peripheral equipment according to established standards and guidelines.


• Maintain accurate records of all assets, including updating asset management systems and tagging equipment/software as required, in adherence to asset management inventory processes.


• Assist in the development of standard configurations, documentation, and procedures to streamline processes and improve efficiency.


• Offer one-on-one assistance and guidance on desktop applications, including MS Office, Intranet, Internet, and printing, to maximize ICT utilization.


• Ensure a visible presence in schools, proactively addressing ICT issues, and engaging with teachers to ensure smooth ICT operations.


• Respond to on-call queues for technical support promptly and efficiently.


• Conduct proactive checks to identify and resolve hardware issues throughout the school environment.


• Provide technical support to customers via various communication channels, addressing IT issues in alignment with service level agreements.


• Install and configure relevant software and hardware, such as mobile apps, printers, projectors, scanners, and cameras, to meet user requirements.


• Administer security access requirements and permissions, including password resets, M365 and Active Directory, assist in the onboarding process for new starters and escalate issues as necessary.


• Support the roll-out of system upgrades or new applications, ensuring smooth implementation.


• Assist with the deployment of computers and mobile devices to end-users and ensure classrooms and equipment are well-maintained.


• Provide instruction to end-users on the use of IT and AV facilities and services.


This apprenticeship offers an exciting opportunity to gain hands-on experience in a dynamic technical environment while providing essential support to our organization. If you're ready to kick-start your career in IT support and make a positive impact, we encourage you to apply.

The training you'll be provided with:

• Comprehensive onboarding


• Level 3 Information Communications Technician apprenticeship standard


• Training for all pathways of your IT career (support technician, network technician, digital communications technician)


• Specialising in a portfolio of evidence for the Support Technician pathway


• Access to uCertify training platform; core learning materials, assessments, and practical hands-on-labs


• e-learning training materials


• Bi-weekly virtual classroom training on the CompTIA vendor qualifications


• Monthly work-based coaches visits and competency checks


• Primary Goal Support desk for technical support


You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!
As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.


• A passion for technology and a desire to learn and grow in a technical support role.


• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.


• Strong problem-solving abilities and attention to detail.


• Basic knowledge of desktop computing environments, hardware, and software.


• Ability to prioritize tasks and manage time effectively in a fast-paced environment.


• Willingness to work collaboratively as part of a team and independently when required.


• Ability to travel between sites (driving license and access to a vehicle)
  
  Monday to Friday- 37.5 hours per week.

Salary:
£18,000 per annum
Desired Qualifications:
We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.
Expected Duration:
15 months and 4 Months End Point Assessment

Where a Primary Goal apprenticeship can take you:
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).
We also offer a progressive step in some cases, onto our higher Cyber and Digital apprenticeship programmes.
Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.