Wedding Ring Administrator
Hockley Mint Ltd
Wedding Ring Administrator
£23795
Hockley Mint Ltd, Birmingham
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 17 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: f3693ac86ab54791970d06489db58eb8
Full Job Description
We are looking for an administrator to join our busy Wedding Ring department in the heart of the Birmingham Jewellery Quarter. You will be part of a strong team working ethos, dealing with all aspects of administration. The role consists of a variety of duties and is ideal for a committed and hardworking candidate looking to build on their knowledge and experience.
Main duties:
- Inputting and processing customer orders in a timely and accurate manner
- Answering telephone calls and dealing with customer queries
- To ensure quotes are given in a timely manner
- Liaise with suppliers ensuring service levels are adhered to
- To Quality Control all products at each stage of the process prior to sending out to customer
- Establish and maintain strong relationships with customers and deliver an excellent level of customer service
- Ensure accurate information is recorded where needed
- Provide support and advice on products where necessary
- To support other team members
- To ensure Health & Safety practices are adhered to
Administration (1 year +) - Administrative: 1 year (required)
- Customer service: 1 year (required)
Established in Birmingham's Jewellery Quarter in 1953, Hockley Mint is an Employee-Owned business committed to exceptional quality and standard-setting British craftsmanship across casting, precious metal alloying, finished fine jewellery production and bespoke design. The name associated with its award-winning bridal mounts and wedding bands, Wedfit®, has become immediately recognisable in the trade and is often borrowed to explain the perfect partnership of engagement rings and wedding bands. - Additional leave
- Casual dress
- Company pension
- Employee discount
- Health & wellbeing programme
- Monday to Friday
- Bonus scheme
Customer service (1 year +)
Good computer literacy skills - Proficient in Microsoft Outlook, Word and Excel
Excellent interpersonal skills
Strong organisational and administrative skills
Knowledge of Jewellery trade is desirable
Previous experience working in manufacturing an advantage
Person specification:
Must be a team player
Exceptional attention to detail
Ability to work well under pressure
Polite and professional manner
Ability to operate autonomously and/or with minimum supervision
Honest/Trustworthy,
Through the combined efforts of multiple generations, Hockley Mint has grown into one of the largest independent jewellery manufacturers in Europe, offering everything from hand-carved waxes and diamond-setting to rapid prototyping, CAD/CAM design, 3D printing and complete ready-to-wear collections. By utilising the services of Hockley Mint, customers can truly tap into the spirit of British Made and support independent and traditional British manufacturing.
Job Types: Full-time, Permanent
Pay: From £11.44 per hour
Expected hours: 35 per week
Benefits:
Schedule:
Supplemental pay types: