Help

Searching for a job

Q: What order are the vacancies returned in when I do a search?
A: The vacancies are listed by time posted. In other words the most recent are at the top. You can change the way they are ordered by selecting Best Match, Salary High to Low or Salary Low to High at the top of the search results page.

Q: How do I find jobs in my area?
A: Start typing into the location field and location suggestions will be displayed. Just select a location from the dropdown list. You can choose from a large area like North Yorkshire to give you a full return of available vacancies or you can select smaller, more defined areas like Chigwell or Hove.

Q: Can I search for student placements or graduate jobs?
A: Yes, just enter the kind of job you want in the keyword field and look for jobs which mention student/graduate positions in their description. We don't have a specific section for student/graduate positions yet, but we will consider introducing one if there is sufficient demand.

Q: I think you should include a section on beekeeping. Will you?
A: Yes, if enough people ask for it. We keep the number of sections limited to make the site easier to use, but if enough of our users want a new section included - they've got it! The easiest way to find jobs which don't fit into one of our sectors is to use the keyword search.

Applying

Q: How do I apply for a job?
A: This varies from employer to employer, but it is always easy.
The first thing to do is sign in or create an account.
Now you can apply.
Most applications take place on our site. Fill in the short form and hit the Send Application button.
Other jobs ads might be telephone only applications so we will display a telephone number for you or other employers will want you to apply via their website. We will notify you that the application is on the recruiter’s website and we will open the page in a new tab in your web browser. This way it is always easy to return to your job search on our site.

Q: How do I know the recruiter has received my application?
A: We can guarantee your application was sent when you receive a confirmation email. You will also find the application in the Application History section of your account. If you want to triple check your application has been received we’d recommend you send a friendly email to the recruiter.

Q: Why haven’t I received my job application confirmation email?
A: This is most likely a problem with your email service. Check the 'junk mail' or 'spam' folder in your email system to make sure it hasn't been incorrectly flagged as an unsolicited spam message.

Q: I’m not happy with the way the recruiter handled my application. What can I do?
A: If you are dissatisfied with any aspect of your dealings with a recruitment agency you may want to take it up with the Recruitment and Employers Confederation (REC) at www.rec.uk.com. This is the body which represents the recruitment industry in the UK and most agencies are members.

Q: The advert didn’t mention the name of the employer. How do I find out more?
A: Sometimes employers choose not to reveal their identity when they recruit through agencies. Since our client in this scenario is the agency, and not the employer, we have the same information as you. Your best bet would be to contact the agency and ask who the employer is.

I applied for a job ages ago and haven’t received a reply. What’s going on?
A: Whether a recruiter chooses to acknowledge your application is not in our control. We do try to encourage good practice and good manners amongst our advertisers but at the end of the day it is up to them. Unless you hear otherwise from us you can be sure your application was sent as we monitor this carefully. Remember to check your junk and spam folders and also your security settings, just in case your email settings are preventing an email reaching you. If it was a vacancy you're particularly keen on, then the best thing to do is to contact the recruiter directly to find out more.

Q: I’ve been offered a job by email and they want my bank account and other details about me. What should I do?
A: First off, if you're offered a job by email without having ever met representatives of the company you should be highly suspicious.
Secondly never offer any details about yourself (bank details, passport, NI number etc) in an email until you're absolutely convinced the person who is offering you the job represents the company he claims and that the company is genuine.

Q: Why can’t I apply online for a job I’ve found?
A: We'd like to offer an online application service for all our jobs - but some employers can’t accept digital applications.

Q: Why do recruiters have a problem opening my CV?
A: All recruiters can open Microsoft Word (.doc) files, so we recommend uploading your CV in this format. Most recruiters will also be able to open RTF or PDF files, but many will have problems with more obscure formats such as WordPerfect or Microsoft Works.
Keep an eye on the size of your file, as large files can cause problems for some email systems. We recommend a maximum of 300-500K. Files larger than 1MB are likely to cause problems for recruiters. Removing large images can help to keep down the size of your CV.
Also be mindful how you name your CV: try not to use spaces or add an additional .doc.

Q: Help – I sent the wrong CV can you recall it?
A: Unfortunately not. The best thing to do would be to contact the employer directly and ask if you could submit a new application.

Q: My CV was not attached to my application – Why not?
A: You can submit a job application without a CV most employers would expect a CV and we strongly recommend that you do send a CV to enhance your chances of an interview. You can upload a CV from either the job application form or from the CV section in your account. When you have multiple CVs on your account, we will display all of them in the application form and you can decide which CV to send.

Q: I sometimes have problems applying for jobs on external site – I keep getting error messages.
A: Unfortunately we don’t have any control of an external site. However there are a couple of things you can try:

Q: What do I do if I think I’ve been targeted by a job scam?
A: To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

My Account

Q: Ok, so why have an account at all?
A: In order to apply for a job, you need to register. As a registered user you can set up email alerts, upload and store multiple CVs, save jobs so you can easily find them when you are preparing your application and your application history is stored for you to review.

Q: I’m having problems signing in. Help!
A: If you're getting a message that your sign in failed, it's most likely a problem with your email address or password - check them carefully and try again. If you get the same problem a second time, click on the forgotten password link below the Login button.

Q: I’ve got more than one CV that I use. Is that a problem?
A: No, you can store multiple CV's and supporting documents. When applying for a job you simply select the CV you want to send with your application from the list of CVs on your account.

Q: How do I change an email Job alert?
A: You can edit your job alert easily: just go to My Job Alerts on the my account page and edit the keyword or core skill or location or salary and frequency. Alternatively, create a new email alert!

Q: Email Alerts – Why am I not receiving the Jobs I want?
A: Visit My Job Alerts on the ‘my account' page to check the criteria that you have set for your job alerts. Remember to be specific with your criteria: review the keyword, location, core skill and salary.

Q: I’m fed up getting sent the same jobs from the same recruiters in my email alert. What’s going on?
A: Some jobs are re-advertised almost continuously because there are multiple vacancies to fill. Some recruiters choose to re-advertise positions very quickly because they believe it helps attract more candidates.

Q: How do I stop receiving an email alert?
A: The easiest way is simply to cancel them using the link at the foot of the email itself. Or if you are a registered user, you can go to your my account page and set the email frequency to 'never' or delete the email alert.

Q: I want to close my account
A: We'd like to think you'll never have a reason to close your account (well maybe retirement) and if you're not actively looking for a job you'd always find our services useful at least some time in the future. If you just want to stop email alerts then see "How do I stop receiving an email alert" above. But if you're sure you want to close your account, just sign in and click on the Close Account button on the Account settings section of your account.