Punchdrunk is seeking experienced and collaborative Box Office Assistants to help with
the operation of the box office for Viola 's Room . The successful candidates will work with
the Show Duty Manager to provide exceptional customer service to all visitors.,

Opening and closing the box office securely

Selling tickets, and providing information to customers in person, by telephone,

Monitoring the Box Office email, providing timely and accurate responses

Escalating non-ticketing related queries to the relevant department

Assisting with the booking of 'House Seats' and guest tickets, as required by the

Providing performance reports as required

Following the age restriction guidelines and making sure any minors can be

Accurately and sensitively collecting information on access requirements, and

Sales and stock take of merchandise

Attending training as required

Any other duties as reasonably required

They should possess a solid knowledge and understanding of Spektrix ticketing system,

At least one year's experience of working in a customer-facing role in the live arts

A solid knowledge and understanding of Spektrix ticketing sales systems

Excellent attention to detail with the ability to work methodically and check own

Excellent oral and written communication skills, with the ability to explain complex

A problem-solver with a can-do, positive attitude and the ability to communicate

Strong organisational and time management skills with ability to prioritise under

Able to demonstrate excellent customer service

An interest in Punchdrunk's work

Experience of working on a commercial theatre production

Founded in 2000 by Felix Barrett MBE, Punchdrunk is widely recognised as the "pioneer