You will be responsible for the smooth and efficient running of the Sales Office, together with the ability to coach and develop the Reservations and Events Sales Team. To ensure a professional and efficient service is always delivered to new and existing clients.

Maximise all sales opportunities and convert enquiries into confirmed booking - responsible for forecasting revenues and the nessesary reporting of all the financials that come from group, conference and events business.

Understand and manage the delivery of a high standard of customer experience, ensuring all enquiries are dealt with efficiently and effectively in line with brand and company procedures.

Demonstrate excellent leadership skills with a hands-on approach and lead-by-example work style to train, motivate and develop your team.

Ensure that the meeting and events team are producing function sheets which are correct and free from error and produced in time for weekly hotel operations meeting.

Analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace.

Become the 'guru' in the use of the hotel IT systems to include OnQ and Delphi, previous experienced desired but not essential.

Managing the performance of existing team members and the future recruitment of new members of the team.

A passion for all things Meeting & Events - with a proven track record to show.

Able to demonstrate capability to lead a high-perfoming team to deliver challenging targets.

Enjoys working in a high-pressure environment showing resiliance and drive to set and maintain standards.

A desire to join a team on a journey to reposition the business following a recent bedroom extension.

Ability to distribute and organise their work to ensure tasks are tackled in the right order of priority.

Experience as a Head of Department or Assistant Manager within a hotel/conference centre sales office enviroment is essential - candidates looking for their first HOD role will be considered.

Located in the heart of England, just off the M6, you'll find our DoubleTree by Hilton Coventry hotel. Newly refurbished and welcoming, this modern hotel is a top choice for business travellers, convention attendees and families. Savor our signature, warm chocolate chip cookie and enjoy the various amenities designed for a comfortable stay.

Long service recognition bonus and free hotel stays for length of service over 2 years

Discounted stays in our hotels and even free stays in our hotels as part of our rewards & recognition incentives

Opportunities for your personal development within your hotel and wider group portfolio