Academy Training & Technical Support Specialist

Are you passionate about technical training, customer support, and ensuring the highest level of service quality? We're seeking a skilled Academy Training & Technical Support Specialist to join our team at Draeger. In this role, you'll play a crucial part in delivering exceptional training and support to both internal staff and external customers.,

• Conduct accredited technical training sessions for internal and external customers on assigned devices, care areas, and product lines.


• Provide specialised service support for assigned devices, care areas, and product lines to both internal and external customers.


• Serve as a Level 2 Specialist for the EN region, offering expert advice, training, and escalation support.


• Exceed customer expectations by delivering responsive, high-quality service, sales, and training related to Draeger products.


• Promote Draeger training, products, and services.


• Represent specialised support for assigned devices and care areas.


• Offer telephone, email, and other media support to field personnel (both internal and external).


• Prepare and conduct technical training courses, including documentation, at required locations and customer sites.


• Support technical corrective actions for devices within your assigned area.


• Identify specialist tools needed by service engineers or customers.


• Provide feedback on quality issues related to specific devices to the Quality Department.


• Perform sophisticated field support, preferably while coaching others.


• Assist sales teams with offers, quotations, and tenders.


• Take responsibility for problem-solving within your competency or escalate as needed.


• Collaborate with the Service Director or Business Development to assess service prices based on capacity, margin, and competition.


• Maintain relevant communication and documentation within the quality system and process landscape.


• Stay updated on new market developments within the related industry.


• Participate in incident reporting management.


• Conduct internal training sessions on product updates and existing devices.


• Complete offsite assessments as necessary to approve facilities.


The tasks and responsibilities above are typical of the duties the postholder will be expected to perform. It is not necessarily exhaustive and other duties of a similar nature and level may be required from time to time.

Shared responsibilities

All employees have a responsibility:

• To comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.


• To ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions


• To embed our WeLEAD competencies - I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results


• 
  
  Reporting Relationships
  
• Academy Manager


Size of team/environment

• The service academy is made up of a team of 22 people based at 3 UK Draeger sites delivering technical training and technical support to both internal and external customers from both the Safety and Medical divisions of Draeger. The team being made up of technical training specialists each with different specialities in key areas of our business. Along with a team of coordinators and administrators to ensure the smooth-running of the training courses.
  
  Ideally a degree level or Higher education certificate in related engineering subject.


• A recognised teacher training program qualification such as City & Guilds course 7302 6303 PTLLS & 6304 CTLLS Post Graduate Certificate in Education or equivalent or be willing to attend a relevant course.


• To hold or be able to hold offshore certificates.


Related Experience

• Ideally knowledge of Draeger and other marketplace products


• Significant related experience in appropriate industry sector


• High level technical & practical knowledge
  
  Every life is unique and so are you!


At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services, and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life., From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into "technology for life".


• 27 days holiday plus bank holidays, with option to purchase up to 3 additional days


• Company car or monthly car payment allowance


• Discounted critical illness cover, dental cover and partner life assurance


• Healthcare cash plan


• Discounted shopping & leisure vouchers


• Salary sacrifice car scheme


• Cycle to Work


• Gym membership discounts - up to 25%


• Charity Giving scheme


• Subsidised canteen


Dräger's dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.