Administrative clerk | Oxleas NHS Foundation Trust

We have an exciting opportunity for an experienced clerical officer to work within our administration team in the Adult Musculoskeletal service.

The adults MSK team provides assessment and treatment for patients referred with musculoskeletal complaints.

Our admin team are essential to the smooth running of the MSK service and are based at Manor Brook medical centre. They are an integral part of the whole team and are highly valued and respected in the overall functioning of our team.

The team consists of Extended scope Physiotherapists, Physiotherapists, Sonographers, podiatrists and our Administration Lead.

You will be welcomed into the team and expected to work as a effective collaborative unit to provide excellent patient care

If you are ambitious and strive for professional excellence then this is an excellent opportunity to be part of our service. Our plans are to support further improvement in our standard of patient care and smooth and efficient running of our services at the point of delivery of patient care.

We are looking for a highly motivated individual who may have previously worked within a busy appointments and clerical booking service. You will need to demonstrate IT literacy, to include computerised booking software as well as document uploads.

It will be important that you have good attention to detail to provide a high quality data entry system. The successful applicant will also work with the clinicians and support the administrative lead in maintaining records and data for reports for the team. Good communication and telephone experience is essential, as is computer literacy as the majority of our referral pathways are via E-referrals. You will need good phone communication skills and liaise on a regular basis with patients, clinicians and managers

You will be working closely with a highly specialist team of Physiotherapists and Podiatrists excellent team work ethos and in a very supportive and friendly environment., Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We're Kind


• We're Fair


• We Listen


• We Care


Establish and maintain effective working relationships with clients, carers, the general public and all other staff working internally and externally to the trust.

Liaise with G.P.s and other professionals with regard to administrative duties relevant to client care, for example, processing new referrals, arranging clinic appointments, booking clinics etc.

To contribute to the development of efficient administrative procedures within the department as required.

To deal with routine enquiries and other routine matters from patients or carers.

To undertake reception duties as appropriate ( via phone. Not patient facing).

To support the Administration Team Lead and report episodes of sickness absence.

To take team minutes and type up and distribute.

Order stationary and supplies for both administration and clinical purposes.

To process discharged files ensuring accurate inputting of information to the database to facilitate efficient retrieval of files following Trust policy.

To amend and distribute guidelines/local policies and procedures as requested by the Administration Team Lead.

To assist bank or administration support staff in undertaking duties within the team as directed by Administration Team Lead.

To provide administrative and clerical support to the MSK teams.

Opening, sorting and distribution of post and any relevant email correspondence.

Process new referrals and information, recording appropriate data electronically and onto spreadsheets, waiting lists and sending acknowledgement letters.

Preparation of information for example, client files, letters, in line with local policies and procedures.

To produce clinic appointment letters, and book transport / interpreter services as required.

To participate in the organisation and coordination of study days or training

To gather data as requested, for example, activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The Trust is named as one of the best places to work in the Very Big Company category, as well as winner in the Best Places to Work for disabled people category in the Sunday Times Best Places to Work 2023 ranking and winner of an award for leading in Equality , Diversity and Inclusion.

Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.