Aftersales Leader
Pendragon Plc
Aftersales Leader
£49504
Pendragon Plc, Kettering
- Full time
- U
- Onsite working
Posted 2 weeks ago, 4 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 3606a6f2e000497b9c250b9380f86705
Full Job Description
Citroen, Kettering are recruiting a Aftersales Leader to oversee their workshop, Service Advisors and parts department.
We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment.
What does the role of an Aftersales Leader involve?
- Ensure all warranty and repair work is carried out adheres to manufacturer and company standards
- Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
- Management of accounts, budgets and costs for the whole department.
- Regular review of pricing policies and ensuring appropriate legislation is adhered to
- Leading the team, setting clear targets and KPIs, to excel and over achieve these
- Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations
- Enhancing levels of customer service to achieve a high CSI score for the department
Experience in a target driven environment with the ability to lead and motivate a team to exceed targets - Passionate about providing exceptional levels of customer service to ensure customer retention
- Proven background in running a successful workshop or parts department.
- Strong business acumen
- Strong knowledge of consumer/vehicle legislation
OTE up to £49,504 with company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services