Apprentice Reception / Administrator BOULEVARD MEDICAL PRACTICE LTD

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the manager, dependent on current and evolving workloads and staffing levels:

Duties of the post:

• Covering reception, meeting, and greeting patients.


• Taking telephone queries and booking of appointments.


• Working in the admin office within the staff team on a rotation basis, under the guidance of the Reception Manager.


• Logging a variety of information into patient records using a purpose-built clinical system.


• Provide a confidential, efficient, timely and accurate administration service.


• Using Excel and Word to perform specific tasks set by the Operations Manager.


• Scanning incoming correspondence into patients' electronic records via the clinical system.


• Providing general administrative support such as filing, photocopying, and general letters and any other duties appropriate to the role.


• Sorting incoming post.


• Working in the reception office within the staff team on a rotation basis, under the guidance of the Reception Manager.


• Logging patient arrivals, booking appointments, and utilising the full range of services provided with the electronic appointments system (training will be provided).


• Dealing with patients face-to-face in a professional manner.


• Calling patients with reminders/results etc.


• Contacting patients by e-mail/letter with reminders/results.

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress., Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
You will also develop the skills, knowledge and behaviours required to work within an office environment.

This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio., toilets. We also have wheelchairs in the surgery for patients to borrow whilst attending to help them get to / from the car park and around the building. Please ask at reception if you would like to use one.

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Non judgemental, Patience, Good attendance record, Enthusiasm, GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Math (Grade C/4 or above) Essential

"The purpose of The Boulevard Medical Practice is to offer care, support and advice to all patients to enable them to maximise their quality of life." The doctors and staff at The Boulevard Medical practice Halifax are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. New patients who live in our catchment area are more than welcome to join us! In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right-hand side. Please have a look around and do send us some feedback if you like. The practice has access for the disabled with all consulting and treatment rooms on two floors along with a patient lift and disabled

£9,984.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Minimum Wage Rates

• Working week

Monday - Friday, either 07:45am - 1:45pm or 12:30pm - 18:30pm on a 2-week rotation. 1 day study (if taking a lunch break day will be extended by 30minutes), You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience