Assistant Contract Manager

We are looking for a full-time permanent Assistant Contract Manager to join our friendly and supportive team., This role will require the individual to develop relationships and establish themselves as a key member of the operations team. You will be responsible for assisting with managing contracts, maintaining long term relationships with our clients, overseeing the cleaning teams and ensuring compliance within the portfolio - this could be either Central London or Greater London.

Your duties would include but are not limited to:

• Supporting with the management of contracts within the portfolio


• Supporting the Contract Manager in scheduling and taking minutes of regular client meetings at an agreed frequency, to discuss contract performance/development, any KPI's, ongoing improvements, future requirements & promote Regular Cleaning's innovations


• Ensure that the service we are offering exceeds client expectations and builds lasting relationships


• Completion of Quality audits across sites at agreed frequencies


• To ensure wage budgets are followed and any discrepancies are authorised


• Support and aid delivery of our Sustainability Strategy including supporting our social value projects and our Net Zero 30 target


• Responsible for recruitment & onboarding of new colleagues, ensuring right to work checks, site inductions & training are carried out in line with Regular Cleaning policies & processes


• To coach Regular Cleaning field colleagues to encourage their development and progression


• Ensure the completion of a 3-month probation with all new colleagues


• Ensure the cleaning teams are punctual, correctly dressed in the appropriate uniform and PPE at all times


• Carrying out all colleague related meetings including informal discussion and taking minutes


• Ensure colleagues are using time and attendance correctly to log in and out of site


• Monitor/assess site stock levels to ensure adequate stores for each month and to avoid overstocking. Ensure all products have the appropriate COSHH documentation and that all products have been issued by Regular Cleaning


• To produce task cards and specifications and regularly review these for every contract within your portfolio and use these to measure and monitor the performance of your cleaning team and appraise them accordingly


• Ensure each contract is compliant by checking and maintaining H&S site folders and discussing any issues or amendments with the HSQE team


• Report any accident or near miss immediately to the HSQE team, investigate and provide a comprehensive and detailed report including photographs


• As a key communicator alongside the Contract Manager, you will communicate proposals of amended services to clients and assist in putting those proposals together


• Communicate with suppliers to ensure an excellent service is delivered.


• Capture all data on CMS - to include amending timesheets with updates at least weekly, producing work bills, ordering stores and carrying out regular comprehensive and meaningful audits using a tablet.


• To provide cover of other portfolio's - to co-ordinate and manage the operations of all aspects of each contract - when required.
  
  We are looking for:


• Displays an attitude that is key to success in a customer facing role


• Account management and relationship building skills


• Shows self-motivation behaviours


• Strong sense of customer service


• Organised, methodical, proactive with excellent time management and delegation skills


• Proficient with Microsoft Office package


• A high standard of verbal and written English (at least ESOL Level 2 or GCSE A to C grade)


• Ability to communicate instructions, information and contract management and practical cleaning knowledge clearly and concisely


• Basic knowledge of HR procedures and H&S guidelines


• Experience within the cleaning industry


• To work to a flexible time pattern in order to suit the needs of the business. This may include early mornings, weekends and evenings if required


• Clean and valid Driving Licence
  
  "Regular Cleaning are one of the most professional, people oriented companies I have ever had a pleasure to work with. They really care about the people who work for them and the people they work with. As a company they are always looking at ways to not only improve themselves as a business but also innovate in order to provide ongoing value for money for their clients. Thank you for all that you do."


"We have always had a one-team approach, they completely align with our standards, values and environmental initiatives and I would personally recommend them, to any FM team looking for a quality service, dedication, honesty and value for money."

"Regular Cleaning are a professional family orientated business. They are always there when you need them and always give you a personalised service."

"The speed at which you address concerns is second to none."

"Throughout my experience of working with Regular Cleaning, I have always found them to be highly professional, dedicated, approachable and responsive to any requests that we make."

"I cannot fault this company who has on so many occasions surpassed themselves and I do not hesitate in recommending them."

"I've really enjoyed our partnership with Regular Cleaning, their enthusiasm and energy are inspiring!"

"Following the recent procurement exercise there was some trepidation that standards onsite would drop, however this has certainly not been the case. You have proved to be efficient, reliable and always willing to offer positive alternatives to existing issues or current working practices. We are extremely pleased to have you onsite and are glad we have been partnered with you."

"We can't thank Regular Cleaning enough for their support. It has made me very proud to be a part of the local Catford community, and in a time that can often leave people feeling stressed or saddened, has provided some much needed positivity."

"The enthusiasm for training and development within Regular at all levels is very noticeable, real, and contagious."

"A company that cares. Your approach is welcomed and I'm glad we work with you."

We are based in Lewisham, South East London, giving us easy access to our clients' sites and ensuring we are always there when our clients need us.
Get in touch

Salary: £28,000 - £33,000 per year

Working hours: 40 hours per week (This may include early mornings, weekends, nights and evenings if required to coincide with the client needs)

Benefits: 25 days holiday plus bank holidays, Regular Rewards including high street discounts and wellbeing centre, BHSF RISE including free counselling and virtual GP, Hastee- access to a pay as you earn scheme and free financial wellbeing support. Free flu vaccinations, development opportunities, volunteering opportunities, working for a family- business who cares for you!