Assistant Mortgage Product Manager

Assistant Mortgage Product Manager x 2

CR3

Home/Manchester

Hiring Manager: John Ward

The role:

As an Assistant Mortgage Product Manager you'll support the Senior Product Manager and Product Managers to deliver key activities that allow Mortgage Product Team to function on a day-to-day basis. You'll be responsible for delivering commercial objectives, target customer outcomes via channel and marketing mix for new and existing customers, all within Bank defined risk appetite.

Key Accountabilities:

• Support Senior Product Manager to deliver End2End ownership of the customer experience and journeys.



• Ensure timely and efficient implementation of agreed pricing and rate changes, including ensuring readiness for Base Rate changes.



• Analyse key complaint information and other insight about customer need to ensure summary monthly position is understood. Identify problem areas and provide recommendations for corrective action.



• Investigate opportunities and deliver changes to the mortgage customer experience where necessary, arising from customer journey reviews, customer complaints, risk events and customer facing queries.



• Management of monthly campaign activities, including existing customer maturity / retention communications, via liaison with key stakeholder areas (ie. Marketing, Digital, Operations, Credit Risk, Compliance).



• Support a customer-first culture which inspires and motivates colleagues across Mortgage Directorate.



• Set clear objectives, plan and work with delivery areas on the tactics to deliver against the plan and oversee timely adherence.


Knowledge, Skills and Experience Required:

Essential


• Knowledge of the UK Financial Services marketplace



• Experience of working within a mortgage function



• Good stakeholder management skills



• Strong communications and influencing skills evidenced through a number of techniques.


Desirable


• Educated to degree standard



• A level of understanding about the Product Management function, including concepts such as identification of customer need, product strategies, pricing, product innovation, customer proposition, regulation, competitor activity, market developments and trends.



• Track record in planning, forecasting and financial interpretation skills.


What You Can Expect From Us:


• Flexible and home working options



• 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days


• Competitive pension with up to 10% employer contribution


• Income protection / life assurance



• Commitment from employers on continued learning & development



• Wellbeing support 'Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family.


• 2 paid days for volunteering per year


• 'MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme.


• Family friendly policies and supportive working environment


• Colleague network groups committed to inclusion and diversity within our Bank.


We can only consider candidates with the right to work in the UK at this time.

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.

If your application is selected for recruitment, we will ask if you require any reasonable adjustments in order to proceed to an interview with us. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk


• Knowledge of the UK Financial Services marketplace



• Experience of working within a mortgage function



• Good stakeholder management skills



• Strong communications and influencing skills evidenced through a number of techniques.


Desirable


• Educated to degree standard



• A level of understanding about the Product Management function, including concepts such as identification of customer need, product strategies, pricing, product innovation, customer proposition, regulation, competitor activity, market developments and trends.



• Track record in planning, forecasting and financial interpretation skills.
  
  27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days


• Competitive pension with up to 10% employer contribution


• Income protection / life assurance



• Commitment from employers on continued learning & development



• Wellbeing support 'Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family.


• 2 paid days for volunteering per year


• 'MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme.


• Family friendly policies and supportive working environment


• Colleague network groups committed to inclusion and diversity within our Bank.


We can only consider candidates with the right to work in the UK at this time.