Band 2 SPOA Admin - Northcroft

We have an exciting opportunity for the successful applicant to join our Single Point of Access Team.
You will be expected to provide an efficient, effective administration service to the SPOA team assisting them in meeting quality standards & targets in order to deliver excellent patient care.
Please note there will be a shift pattern to cover the needs of the service, as the service runs from 8am till 7pm Monday to Friday.
This advert is for a part time post working 21 hours per week., Monitor the referral inbox and incoming post / facsimile for referrals.
Process referral information on to e-patient registration system upon receipt of referral.
Ensure all required information available i.e. patient demographic information, reason for referral, urgency of referral, referrer details; liaising with the referrer as necessary or instructed.
Cross reference referrals on IAPTus (Psychological Therapy Patient Management System).
Referral passed to triage clinician for screening.
Update local referral database at each stage of the process.
To undertake scanning and photocopying as identified / requested.
To ensure follow-up actions are undertaken as identified.
Effective management of telephone calls including queries.

Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received
Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.
Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust.
All successful applicants will be required to complete the Trust's induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your first week with us.
If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed.
If applicable to your role, the Trust will require you to sign up for the DBS Update Service. The subscription will cost you £13 a year but the Trust will reimburse this. You will be contractually obliged to maintain your subscription.