Band 3 Transport Booking Operative - Calne

Operate the computer-based Transport Booking System. Answer calls from AWP Staff and External stakeholders both efficiently and politely so transport requests are logged accurately. Book Detained Transport and Non-Detained Transport for departments throughout the Trust, liaising with and acting as an information flow between transport providers and clinical staff. Keep accurate records of all journeys using the booking system. To ensure the system reflects operational changes and unauthorized journeys are logged. Enforce Transport Policy and follow procedure to ensure unauthorized journeys are not booked and offer advice on alternatives when available. Assist Trustwide staff with resolving any transport related issues within the boundaries of the services and resources available. Use initiative and information given to identify which transport providers should be used dependant on geographical location. Log savings achieved by advising staff of alternative transport opportunities. Follow
local guidance and use initiative during business continuity events to ensure continued running of the service. Ability to deal with confidential and sensitive information in the appropriate manner. To provide AWP Transport Department with administration support. Maintain records in a timely manner ensuring paper based and online system data is accurate. Responsible for completion of bookings that may require enhanced support to ensure suitable transport is booked. Manage own workloads and incoming calls effectively to ensure wait times are kept to a minimum. Management of the AWP Central Transport email inbox, dealing with queries/requests, offering advice where necessary and liaising with line managers when appropriate. Ability to action complaints efficiently and professionally at all times Applicable to all duties: To maintain strict confidentiality at all times on all matters relating to patients and/or staff. Adhere to all Trust policies relating to Health & Safety legislation
Attend departmental meetings as appropriate Any other relevant duties commensurate to the post as directed by Facilities Management. Communications and Working Relationships Transport Providers internal and external Estates & Facilities Staff Ward Staff Community Teams On-Call Doctors, Consultants and Managers Pharmacists Bed Management Team Most challenging part of this role Transport Booking Team receives calls from people who make transport requests. Some of these requests are for circumstances where transport would not be authorized. It would be the role of the Transport booking Operative to have these discussions with the person calling to make them aware, discuss possible alternative methods of transport or politely decline as the request is against policy. It is imperative that the team adhere to strict operational and financial procedures/policies. Incoming volume of calls to book transport will vary throughout the day with quieter and busier periods. Operative needs to be
capable of dealing with this and prioritising their work dependant on the booking activity. Occasionally Transport Booking Operatives may work unsupervised and/or alone and must therefore be able to work autonomously and remain positive whilst managing a busy workload.