Box Office Assistants

Punchdrunk is seeking experienced and collaborative Box Office Assistants to help with
the operation of the box office for Viola 's Room . The successful candidates will work with
the Show Duty Manager to provide exceptional customer service to all visitors.,

• Opening and closing the box office securely


• Selling tickets, and providing information to customers in person, by telephone,

and in writing

• Monitoring the Box Office email, providing timely and accurate responses


• Escalating non-ticketing related queries to the relevant department


• Assisting with the booking of 'House Seats' and guest tickets, as required by the

Management and Producers

• Providing performance reports as required


• Following the age restriction guidelines and making sure any minors can be

identified by staff members

• Accurately and sensitively collecting information on access requirements, and

passing this on to the Front of House team before the relevant performance

• Sales and stock take of merchandise


• Attending training as required


• Any other duties as reasonably required
  
  They should possess a solid knowledge and understanding of Spektrix ticketing system,

outstanding organisational skills, with the ability to maintain a calm and positive attitude
in a busy environment. The ideal candidates will have experience and knowledge of the
working practices of a commercial box office and all that is necessary to ensure the
smooth running of a busy incoming.,
• At least one year's experience of working in a customer-facing role in the live arts

sector

• A solid knowledge and understanding of Spektrix ticketing sales systems


• Excellent attention to detail with the ability to work methodically and check own

work for errors

• Excellent oral and written communication skills, with the ability to explain complex

information clearly

• A problem-solver with a can-do, positive attitude and the ability to communicate

in a professional and friendly manner

• Strong organisational and time management skills with ability to prioritise under

pressure

• Able to demonstrate excellent customer service


Desirable





• An interest in Punchdrunk's work


• Experience of working on a commercial theatre production
  
  Founded in 2000 by Felix Barrett MBE, Punchdrunk is widely recognised as the "pioneer

of the 'immersive theatre' phenomenon" (The Telegraph). The company is best known for
their mask shows, a form of theatre in which roaming audiences experience epic
storytelling inside singular, sensory worlds. These productions have been cited amongst
the 40 creative moments that changed culture (Creative Review) and currently play
across three continents: Sleep No More , New York has been running since 2011; Sleep No
More , Shanghai (2016 - present) is the longest-running international show in China; and
The Burnt City , London has welcomed over 200,000 audiences since it opened in March
2022. In March 2024, Punchdrunk announced their latest project, Viola 's Room , opening
in London in May 2024.

Alongside these landmark theatrical productions, Punchdrunk has taken its
ground-breaking approach to live experiences and created cross-cultural collaborations in
music, tech, fashion and TV - from projects with Rihanna to Jack White, Louis Vuitton to
Alexander McQueen, and from Samsung to Brad Pitt's Plan B Studios. The company was
listed amongst the 50 most influential artists of the last 50 years (Sky Arts, 2022) alongside
David Bowie, Sir Steve McQueen and Vivienne Westwood.

Previous projects include: The Third Da y (BAFTA-nominated TV series starring Jude Law
and Naomie Harris with HBO and Sky Studios), Believe Your Eyes (with Samsung, 58th
Venice Biennale, 837, ArtBasel and Cannes 2016), ANTIdiary (with Rihanna and Roc Nation),
The Drowned Ma n: A Hollywood Fa ble (with the National Theatre), The Cra sh of the
Elysium (Manchester International Festival), The Duchess of Ma lfi (with ENO), Sleep No
More (with the American Repertory Theatre), It Felt Like A Kiss (with Adam Curtis and
Damon Albarn, Manchester International Festival), Tunnel 228 (in collaboration with The
Old Vic), The Ma sque of the Red Dea th (with Battersea Arts Centre), and Fa ust (in
collaboration with the National Theatre).diary (with Rihanna and Roc Nation), The

Salary: £13.15 per hour (London Living Wage)

Contract: Zero Hours