Branch Manager

Here at Independent Motor Factors (IMF) we are a family owned, independent motor factor where we value our staff and teams. We pride ourselves in our excellent customer service and knowledge of the motor industry. As a Branch Manager at IMF, you will work with our customers both old and new to offer the best customer service and fulfil their needs, sourcing and supplying the necessary parts and equipment required. You will also oversee all aspects of the day to day running of the branch and it's development, whilst you and your team remain focussed on maximising sales and achieving targets whilst ensuring our customers and their needs are our priority.

The ideal candidate will have the right character to lead the team and will ideally already be within the automotive industry, displaying managerial experience, or will be an experienced Parts Advisor that is looking for the next step in their career.

The role may also involve the following but not limited to:

· Strive to achieve branch sales and margin targets.

· Ensuring that team are dedicated to delivering the best customer service and communication whilst reaching our goals.

· Ensuring your team understands clearly their key aims and objectives, offering training and direction as and when needed.

· Order Preparation: Picking parts for customer orders and checking availability of stock for various enquiries.

· Sales and Customer Service: Through in-bound and out-bound telephone enquiries, walk in customers. You will be developing customer relationships through providing good product knowledge and creating an effective first impression.

· Responsibility for the management of health and safety within your depot, reporting any areas of concern.

· Handle warranty claims processing (relating to parts issues) and complete all relevant administration promptly and accurately (including customer records and invoicing).

· Returns

· Debtors

· Cover customer deliveries as and when required.

· Reporting of lost sales.

· Daily banking

· Work as a team to keep your branch clean and tidy.

• Knowledge of automotive parts and parts look-up systems.


• Managerial experience.


• Experience of building relationships and gaining trust through excellent customer service skills.


• Computer skills.


Must have's :

• Determination and desire to learn and grow within the role.


• Be a team player.


• Friendly and Approachable manner.


• Good under pressure.


• Career minded.
  
  28 days annual leave (including UK bank holidays).


• Staff Discount.


• Competitive salary (experience related)


• Pension contribution


• Cycle to work scheme


Job Types: Full-time, Permanent

Benefits:

• Company pension


• Employee discount


Licence/Certification:

• Driving Licence (required)