Business Support Officer

The primary role of the Business Support Officer is to collaborate with the
Contracts and Performance Manager (Operations) to maintain the
seamless operation of the organisation. In this multifaceted role, you will




contribute to various tasks and processes spanning HR, finance,
governance, communications, and bookkeeping. Furthermore, you will
actively participate in responding to our information line, handling phone
calls, and extending assistance to Healthwatch Cornwall (HC) team
members in their project endeavours. Your versatile skills and proactive
approach will be instrumental in ensuring the efficiency and effectiveness
of our operations, ultimately contributing to the success of HC's mission.

RESPONSIBILITIES


Administration

• Responding to the information line by phone or by e-mail, recording

information accurately and responding appropriately


• Being a contact point within Business Support for the HC team including

Directors, staff and volunteers


• Providing support to Contracts and Performance Manager (Operations)

around governance


• Administration of recruitment and appointment of new staff



• Administration of Mentor HR resource



• Researching and preparing resources and information as and when

required


• Updating comms with forthcoming events and published reports



• Preparing and processing purchase ledger BACs payments



• Preparing and processing sales invoices



• Providing support to Contracts and Performance Manager (Operations)

around monthly accounts and finance systems


• Deputising for other members of the Business Support team



• Supporting operational team members with their activity including

attending and minuting formal meetings as required


• Liaison with external service providers to ensure optimum effectiveness

of business systems e.g. IT, phones etc.




Key competencies:

• Actively participate in team meetings and attend other external

meetings as advised by the line manager

• Support the Management team and other workers in ensuring the aims

and objectives of Healthwatch Cornwall are achieved to a high standard

• Take all reasonable precautions to ensure the health and safety of

yourself and others in accordance with Healthwatch Cornwall's health &
safety manual

• Adhere to organisational policies and procedures


• Contribute to the achievement of annually set individual and team

targets relating to the Work Plan

• Actively participate in regular 1:2:1s and annual appraisal


• Represent Healthwatch Cornwall in a knowledgeable and professional

manner at all times

• Maintain appropriate professional boundaries at all times


• Identify own training and development needs in conjunction with your

line manager and participate in training opportunities as agreed


The above duties are indicative of the requirements of the post at the time
of recruitment. You will be expected to undertake other duties as may be
reasonably required commensurate with the post, within other areas of
work within the scope of Healthwatch Cornwall.

Education Educated to A Level standard, and/or relevant worked experience Educated to Degree level
Qualifications:
Experience / At least 2 years' experience in Business Administration Understanding of health and social care
Knowledge: Demonstrable background in organising, prioritising and supporting services in Cornwall and / or familiarity with
meetings and events the voluntary and community sector
Proven ability of working under pressure, prioritising workloads and Working with and supporting volunteers
meeting deadlines
Understanding of Confidentiality and Data Protection issues Experience of research and / or project
management
Excellent IT skills including Microsoft Office (Word & Excel) and Knowledge of CRM or similar databases
Outlook
Basic awareness of financial principles Experience of finance to monthly accounts
Skills/ Personal Commitment to working towards improving health and social care Desire to develop and increase levels of
Attributes: services for the people who use them and their carers/families responsibility
Commitment to Equality, Diversity and Inclusion
Excellent interpersonal skills and the ability to communicate clearly in
verbal and written communication
Demonstrate initiative and be self-motivated and innovative in
approach to problem solving
Ability to work as part of a team but when required to take the lead in
managing a set of tasks from start to finish, making appropriate and
competent decisions
Be flexible, proactive and adaptive to the demands of the project
Accustomed to working in a busy environment and able to deliver on
multiple tasks running at the same time

Salary : £29,592-£32,214 FTE (Grade 3)


Contract : Fixed to May 2029 (subject to external funding)


Background

Healthwatch Cornwall (HC) is one of 152 local Healthwatch formed in

response to the Health and Social Care Act 2012. Healthwatch England

provides representation at national level and Healthwatch Cornwall is
funded by the Department of Health via Cornwall Council.

Our vision is to inspire positive change in Cornwall's health and social care
through effective public engagement and we exist to ensure people and

communities have a strong voice to influence and challenge how health

and social care services are provided within their area.

HC is a Community Interest Company (CIC) and we act as a 'critical friend'

to the commissioners and providers of health and social care services to
enable progressive and beneficial decisions to be made., general duties and responsibilities of the role - the post holder is expected
to adopt a flexible approach to the tasks. It should not be regarded as a
contractual document. It will be reviewed regularly and may be varied at
the discretion of Healthwatch Cornwall.