Business Support Officer

Business Support Officer. This postholder will be responsible for providing administration support for Services provided by, and the Directors of, Provide Wellbeing Ltd., + Responsible for the end to end processing of patient referrals, appointments and test results from multiple sources and channels against key performance indicators. This includes all patient communication and correspondence including managing responses to patient requests in liaison with the clinical team and management.
+ Liaison with Clinical Team and Premises to manage Clinic and Clinician Rotas incorporating cover for annual leave, Peer Review Sessions and Training Sessions and ensuring all staff and sub-contracts are aware of any changes in the usual Schedule i.e. nurses, cleaners, reception cover.
+ Utilise key systems and reports to manage patient waiting times, back end processing of systems / tools, providing insight into patient demand to ensure adherence to KPI's, escalating to management deficits or surplus in capacity versus demand.
+ Support management in the sourcing and induction of new employees, contractors, agency and temporary staff.
+ Responsible for ensuring the administration, reception and clinical environments are clean, organised and tidy and reflect the Company Brand and Values, reporting any building maintenance issues to management and liaising with supplies to agree suitable times for any work required.
Provide Wellbeing Ltd are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
If we require you to hold UK professional clinical registration to undertake your role, Provide Wellbeing Ltd will pay for your registration during the first year of your employment., + If you wish to contact the Recruiting Manager about the vacancy/role or feedback, their details are provided in the advert.
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Closing Date
Provide Wellbeing Ltd reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.
COVID-19 Vaccination
We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.
Anti Fraud
Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Ability to organise and plan own workload effectively.
Ability resolve queries etc competently and to escalate to team leader when necessary.
Understanding of customer service and able to implement effectively.
Able to use initiative within the framework of standard processes/procedures.
Ability to work within a team environment
Reliable, accurate and excellent attention to detail
Advanced key boarding skills
Competent IT skills - Microsoft Office including Outlook

Working for our organisation
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

£25,869.48 per annum NON AFC
Why work for Provide Wellbeing Ltd
Provide Wellbeing Ltd is an organisation that exists to bridge the gap between private healthcare and the NHS.
At Provide Wellbeing Ltd, we provide both NHS and self-pay healthcare services. Our self-pay route is there to fill a gap where people are unable to access NHS services as they are not eligible, they want to choose to be seen rather than waiting, or they live in areas where certain services aren't provided by the NHS.
We want all of our customers to be able to say they felt cared for as an individual, and they felt truly listened to and respected.