Café Assistant

The Café Assistant will support the day to day running of the Café and report to the Café Supervisor and Café Manager. Mid-week availability and flexibility to cover various hours and days is required., · Prepare and serve hot and cold food and beverages.

· Wait on table.

· Manage daily café preparations and general cleaning at the end of each day.

· To engage with customers in a professional and friendly manner.

· To process cash and card payments accordingly.

· To receive and store stock as required.

· Some cleaning duties are required at the end of each working day.

· Satisfactory DBS Check.

· To attend training courses as required.

· To represent the Council in a calm, non-confrontational and courteous manner and to ensure that any complaints are followed up and resolved constructively.

· To work positively with other members of staff at the Council in a supportive manner.

· To actively manage own training and development.

· To actively and positively contribute to the appraisal process and follow up on agreed actions.

· To work at all times in accordance with the Health & Safety at Work Act 1974 and to follow all City Council procedures and guidelines which assist this.

· To work at all times with the Council's Dignity, Diversity & Respect Policy.

· To undertake such other duties as may be required within the general scope of the job. There may be a requirement to undertake other duties and / or times of work as required that commensurate with the grade / level of responsibility to ensure the effective delivery of the service.

All employees are required to commit to Truro City Council's Equality, Diversity and Inclusivity policies and values, treating colleagues and customers with dignity and respect.

Salary Grade: Grade 2 £11.59 per hour (NMW for anyone under 21)

Pension Scheme: Local Government Pension Scheme (LGPS)

Responsible to: Café Supervisor & Café Manager

Working Hours: Zero Hours - up to 28 hours a week mid-week availability and flexibility required