Call Referral Handler

We are seeking to recruit an enthusiastic and motivated individual to join our mental health First Response Service, an exciting commissioned 24/7 service based in Exeter. This new role will provide comprehensive administrative support to help underpin all of our clinical activity. The post holder will be required to answer telephone calls from Health Care Professionals, other specialised services, patients, care givers and others; taking mental health crisis referral information and accurately entering the data within electronic systems. The post holder will also at times be expected to share information with other professional disciplines such as the police in line with Data Protection Regulations

You will be expected to work shifts covering 24 hours 7 days a week including bank holidays.

• The post holder will also be required to support with the general administration in the First Response Service within overarching guidelines and policies., The successful candidate must have experience working within an administration team. You must be enthusiastic, highly motivated and multi skilled with excellent organisational expertise. The pace of work is often fast, due to the very nature of crisis work. You will be required to be a team player, enjoy working within urgent care and feel confident at delivering a wide-ranging administrative support for the clinical staff. You will work alongside senior mental health professionals as part of a multi-disciplinary team with the opportunity of developing links with other professionals and teams in a wide variety of settings. We offer training opportunities, regular supervision and performance reviews. The role will also require the post holder to work with administrative processes on a day to day basis i.e. generating documents and sharing information with other professionals.


The roles of the Call Referral Handler include

• Answering telephone calls from health care professionals


• Taking Mental Health Crisis Referral information and accurately entering the data within electronic systems


• Sharing information with other professional disciplines in line with Data Protection Regulations


• Generating Letters for GPs and other professionals


• Liaising with professionals via email, telephone etc


• Supporting the administration team


• Plan and organise work using own initiative


• Working with multiple Microsoft office packages especially Excel, Word, Outlook etc
  
  We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.


We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Leader Employer.

Are you looking to start a career in one of the UKs most respected mental health trusts?

Would you like a job that makes a difference every day?

Would you like to experience life in one of the UKs most beautiful areas, with exciting cities, charming countryside and magnificent coastlines?, About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.