Cancer Support Worker - Breast Care

The specialist Breast Care Nursing team is dynamic, tight-knit, evolving team which aims to provide excellent standards of nursing care to our patient group.
An exciting opportunity has arisen for a Cancer Support Worker to join the Breast Cancer Clinical Nurse Specialist team at Lancashire Teaching Hospital NHS Foundation Trust. The role will be based at Chorley hospital at the Central Lancashire breast unit.
This is provided directly by assessing the complex needs of our patients in a holistic way and providing reassurance, support and information. We aim to care for patients at the time of their diagnosis, through treatment and living beyond their diagnosis., This role is pivotal to the patient led follow up programme, and will involve monitoring the patient pathway, co-ordinating follow up mammograms and the personalised stratified follow up pathway. You will lead the patient health and well-being workshops with the guidance and support of the breast care nurses. We already have a structured framework for the workshops but we welcome your unique input and are excited to develop the service offering further.
The role will involve talking to patients and answering patient queries, sign posting to other services, resources or breast care nurses. Good inter-personal skills and IT skills are essential for the role.

Working for our organisation
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities
Duties include, but are not limited to:
+ Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
+ Be the point of contact for all non-routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquires.
+ Develop and provide holistic needs assessments service for cancer patients
+ Coordinate access to information and education resources to support people in decision making
+ Liaise with CNS's other health professionals and cancer services as appropriate.
+ Liaise with patients and other consultants' secretaries.
+ Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non routine and refer complex decisions to the team for assessment and review.
+ Provide basic telephone advice and refer on or sign-post to other sources of support
+ Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required, and to respond appropriately when faced with a sudden deterioration or an emergency situation by alerting other members of the team.
+ Take an active part in Team Meetings and audits as required.
+ Coordinate patient questionnaires.
+ Prioritise own workload.
+ Provide clinical support to the Cancer Specialist Nurses within a clinic environment. Duties to include, support for patient's and relatives, co-ordination of diagnostic tests and clinical follow-up.
+ Participate in the cancer MDT meetings to support the CNS and wider MDT.

• Assist in the Peer review process

Thanks for taking the time to view this advert; we're looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We'll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here
To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.
We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.
If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [email protected]
Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.
If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £22, Standard DBS check £22 and Enhanced DBS check £42. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.
In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.