Care Navigator

Telephone Duties
1. Making appointments
2. Giving out results
3. Ambulance transport bookings
4. Home visit requests
5. Deal with general enquiries and complaints
6. Contacting other providers

Reception Duties
7. Greet and direct patients and visitors
8. Taking prescription requests
9. Making appointments

10. Refer to Social Prescriber as necessary
11. Handing out prescriptions
12. Ensure outstanding queries are explained and handed over to next shift, as necessary
13. Respond to needs of doctors and nurses during surgery
14. Collect payments from patients for non-NHS services
15. Deal with general enquiries and complaints

Prescriptions
17. Dealing with requests for repeat prescriptions
18. Raising prescriptions as per Practice protocols
19. Dealing with queries relating to repeat prescriptions

General
20. Input and extract information from Practice computer system
21. Observe health and safety guidelines at all times
22. General housekeeping (e.g. keeping reception and waiting areas tidy)
23. Make refreshments for doctors and other team members, participate in washing up
24. Any other reasonable duties as necessary

Good standard of general education
GCSE Mathematics C or above
GCSE English C or above
AMSPAR Receptionist certificate
NVQII in Customer Care
CLAIT Qualification

Experience Essential Desirable

Experience of working with the general public
Experience of reception work
Experience of working within General Practice

Skills Essential Desirable

Excellent communication skills (Written and Oral)
IT skills
Clear, polite telephone manner
Time Management and the ability to work to deadlines
Problem solving skills
Interpersonal skills

Behaviours Essential Desirable

Smart, polite and confident
Planning and organising
Performing under pressure
Adaptability
Using initiative
Team working
Self motivated
Flexibility
Confidentiality

Knowledge Essential Desirable

Knowledge of Emis Web