Casual Support Worker

The service runs from Monday to Friday 10am-6pm.
Do you love helping people in need? Are you looking for a rewarding role in the health and social sector?
You will be based within A&E department where our service involves greeting and supporting patients. You will be talking with their next of kin, providing refreshments, providing practical support such as getting a pillow for a patient. Providing the support that you would want to experience when attending an A&E department.

Your days will be spent speaking to and assisting patients and medical staff so the hospital can run smoothly whilst freeing up clinical time.

What will a day in the life of a Service Support Worker involve?

• Assisting with mealtimes- Getting food orders from patients, carrying hot meals to patients including ambulance patients and patients in the waiting areas.


• Making a tea trolley and providing refreshments to patients


• One to one support with confused, dementia patients


• Bereavement support


• Signposting and referring patients


• Providing emotional support to patients, relatives and staff


• Providing practical support- blanket, pillow, sick bowl, etc
  
  To be computer literate and confident using spreadsheets, emails, zoom, etc.


• To be confident in talking with staff and patients as well as comfortable writing information and being a good listener.


• A good knowledge of services provided by the NHS and Social Care.


• Education to GCSE level (or equivalent by experience)
  
  Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.


• Pension scheme: Up to 6% contributory pension.


• Flexible working: We do our best to accommodate your preferred work style.


• Learning & Development: Wide range of career opportunities + comprehensive learning.


• Discounts: Access to Blue Light Discount Card and employee benefits platform.


• Wellbeing Assistance: Access to mental health and wellbeing assistance.


• Team Working: Champion our mission in a collaborative team.


• Cycle2Work: Lease a bicycle through the scheme.


• Season ticket loan: Interest-free loan for commuting expenses.


We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.