Client Adviser

The aim of the project is to provide practical support to vulnerable EU citizens through information giving, advice and provision of technology and assistance to help them make their EU Settlement Scheme applications. The successful candidate will work as part of the European Settlement Scheme (EUSS) team providing advice, guidance, assistance to complete and support applications and briefings to eligible EU clients in outreach and community settings. They will contribute to the overall success of the organisation in accordance with Migrant Help's aims and objectives, by providing high quality service to clients.



If you are an excellent communicator, have skills in liaison and negotiation with other agencies on behalf of clients and are looking for an exciting role within a charity that is making a difference, we'd love to hear from you!



As the Client Adviser your duties would include:

• Provide advise/casework for applicants wishing to obtain pre-settlement/settlement status in the UK - this may be face to face, via phone or video conferencing



• Raise awareness of the requirement to apply for Settled Status through social media, communications and engaging with migrant communities



• Act for the client where necessary by negotiating, drafting or writing letters and telephoning



• Negotiate with third parties as appropriate



• Provide advice, information and support to EU clients, within the specification of the Grant Agreement with the Home Office in a variety of outreach and engagement settings



• Provide a support service to EU clients to complete Settlement or Pre-Settlement application forms online and ensure that all applicants are aware of eligibility criteria



• Provide outreach for vulnerable clients and those with additional support needs, at designated locations, throughout a specific region



• Provide advice on general matters e.g. signposting to additional support



• Liaise and cooperate with relevant statutory and voluntary agencies on behalf of clients as necessary



• Ensure Migrant Help's Safeguarding policy and procedure is implemented where necessary



• Deliver community engagement activities to a high standard and ensure that applicants fully understand the information provided



• Work with host organisations to a high professional standard ensuring excellent communications and productive partnership working



• Ensure accurate records are kept on the EUSS database



• Provide statistical information on the number of clients and nature of cases and provide regular reports to EUSS team



• Monitor service provision to ensure that it reaches the widest possible client group, Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.


- This post is subject to a Disclosure and Barring Service (DBS) check

Therefore the applicant must:


• Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.



• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
  
  The successful candidate will be organised and customer focussed, have demonstrable experience providing advice and information within an organisation and working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients., Excellent organisational skills with the ability to work under pressure, both individually and in a team



• Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records



• Have high attention to detail and ability to problem solve



• Experience of undertaking advocacy in a sensitive manner



• Experience of working in a fast paced, target driven environment.
  
  Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.


We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.


• Flexibility and work life balance


• Enhanced family friendly provisions


• Additional holiday entitlements


• Perkbox benefits


• Non-contributory pension scheme.