Client Care Administrator

An exciting opportunity has opened at Broadway Veterinary Surgery for an experienced and enthusiastic Client Care Administrator to join our expanding team in Spring 2024.

We are looking for a Full Time Client Care Administrator to join our client care team. We are a vibrant, bubbly team that strives to provide our clients and their pets with the highest standard of care.

Our Client Care team is comprised of our Practice Manager, Client Care Manager, Practice Administrator & Client Care Administrators who all work together across our three practices.

Your role and responsibilities

The role is client-facing, based on our reception desks an involves all aspects of client care support such as;

• Welcoming and registering new customers.


• Booking in customers and making sure they receive gold standard care


• Answering the telephone and dealing with a range of customer queries


• Managing customer expectations regarding wait time.


• Administration duties e.g. scanning paperwork, filling in forms etc.


• Taking payments


• Promoting offers and services


• Remaining calm, courteous and professional at all times, regardless of a client or visitor's behaviour.
  
  Previous Customer facing experience (Essential)


• Previous roles within the veterinary industry (Desired)


• Must be able to travel to & work across all 3 sites as required on a rota basis.


• Excellent communication skills, both verbal and written


• Highly motivated to provide excellent service to clients and the practice


• Excellent administration, organisational and time management skills with excellent attention to detail


• Excellent IT skills - Microsoft (Outlook, Word and Excel).
  
  Broadway Veterinary Surgery has been looking after pets on the Wirral for over forty years. Our dedicated team offers a caring and high quality service to our patients and clients across the lovely Wirral, in North West England.


We have three practices across; Bebington (our main site), Wallasey & Heswall each providing a range of high quality primary care veterinary service.
We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership
for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk


• 5 weeks holiday plus bank holidays and Birthday Leave


• Career progression opportunities


• Staff discount schemes


• Life Assurance


• Enhanced sickness pay


• Enhanced equal family leave


• Employer contribution pension scheme


• Wellness program including:


• Employee assistance program


• Eyecare voucher scheme


• Free annual Flu jab


• Cycle to work scheme


• Recruitment referral reward scheme