Client Connectivity Services Senior Specialist

Being a member of the Client Connectivity Services team the Client Connectivity Services Senior Specialist is responsible for liaising with various internal departments to organize training for new hires and existing staff. Another key responsibility is to provide ad-hoc coaching sessions, which assist in the performance improvement of each Specialist. The trainer ensures that strong relationships are built with the Managers and Team Leaders to fully understand how the training specialist supports the training in key areas, such as the Client Contact Center. The launch of new products and preparation of training material to support product roll out.

Your Primary Responsibilities:

• Gathers and validates required data obtained from clients to establish connection to DTCC's network and supports any lifecycle changes.


• Works with internal teams to implement relevant network and authentication configurations and performs data delivery configurations with strict adherence to procedures.


• Work in a number of different environments, including Linux/Unix and IBM Mainframe, utilizing various managed file transfer middleware infrastructure systems.


• Navigates internal stakeholders to resolve client queries with little or no supervision.


• Serves as an escalation point for outages and Major Incident events.
  
  Bachelor's degree preferred or equivalent experience


Talents Needed For Success:

• Minimum of 6 years of related experience


• In depth understanding of how the transfer protocols work including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct - Network Data Mover (NDM), including detailed knowledge of which DTCC departments are involved in supporting each protocol.


• In depth understanding of data communications, CICS, VTAM, TCP/IP, DataTrak/AutoRoute.


• Excellent communication skills (oral and written) and customer service skills.


• Good presentation skills including written, graphic and verbal.
  
  DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.


DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Full time

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive


• Comprehensive health and life insurance and well-being benefits


• Pension


• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)