Client Operations Apprenticeship at Hargreaves Lansdown (BRISTOL)

Employer: Hargreaves Lansdown Apprenticeship Provider: Multiverse Apprenticeship Programme: Digital Business Accelerator Level 3 Schedule: 9:00am - 5:30pm - Apprentices will be required to attend the office 5 days a week Start Date: September 2024 About Looking for a smart, strong start to your career with a FTSE 250 company? Get your foot on the ladder at one of the UK's most respected financial companies. Whether you're interested in business, finance or tech, there's a place for you at the HL office in Bristol. About the role Are you looking to join a fast-growing, innovative business where you can gain valuable on-the-job experience? Hargreaves Lansdown are looking for apprentices to join their Client Operations scheme in Bristol. Youll be joining the award-winning service team and providing exceptional service and support to over one million financial services clients. This is a fantastic opportunity to build your communication skills, develop your financial acumen and get
hands on to learn about savings, pensions and investments first-hand. Were growing quickly, and want to bring new talent, like you, into our business We welcome applicants from a range of backgrounds and look forward to implementing your skills and experiences within our team. A typical day You'll be supporting the Operations teams with office and administrative tasks, such as administering client instructions on their accounts. The roles are largely data administration based, meaning you will have a hand in database analysis, implementation and/or maintenance. Some telephone work to support third parties and our clients. Answering queries effectively and efficiently, via phone, email and in person. Deliver outstanding customer service, that puts our clients at the forefront. Ask the important question to better understand our clients and their needs in order to deliver the outstanding service they expect. Using a few different systems, such as SpiderMail and Broker Focus, data skills
and working with your team to answer simple and complex client queries or support a colleague in another part of HL. Get an understanding of business fundamentals, data development skills and project management skills and using them to streamline your work and our processes. Contribute any concerns, suggestions or improvement ideas to meetings and managers. Assist with projects/ tasks, as needed. You must have GCSE English & Maths 4-9 (C-A) or equivalent Skills Needed Coachable you are self-reflective and strive for continuous improvement. Determined you are obsessed with the client and will do whatever it takes to ensure their needs are met. Connected you can build a personal and supportive relationship with our clients and with each other. Creative - you are motivated to find creative ways to solve problems and develop new solutions. Adaptive - you are bright and curious, flexible to change and ways to improve. Responsible you will become an expert to help our clients
identify and achieve. Perks and benefits Bike to work scheme Casual dress code Discounts Enhanced parental leave Equity/Share options Flexible working hours Mentor scheme Multiverse community hub Social events Volunteering Showers on site Multiverse Community Pension ADZN1_UKTJ