Commercial Development Manager

As Manager, Commercial Development, you will be responsible for leading our global product portfolio, working cross-functionally to assess and evolve our offering for customers. Through use of market data and customer feedback, you'll deliver initiatives to keep ahead of emerging trends to support our commercial targets.
You'll also merchandise Virgin Atlantic Cargo, working collaboratively with our central marketing team to form and flawlessly implement our brand identity & communication strategy utilising a variety of channel types.
In addition, you'll be responsible for our Customer Research programme, championing the voice of the customer, from development to reporting, helping to guide initiatives that will help transform our business.
So if you are someone that is creative, loves leading innovative development and product strategy whilst working collaboratively across various functions, we'd love to hear from you.

Day to day
Each day will be varied, working on multiple projects & campaigns to develop and merchandise our offering to our customers. Some of your key responsibilities and roles will include:
Product Development

• Assess and evolve our portfolio of products & services, working with a variety of internal stakeholders to help Virgin Atlantic Cargo lead in this competitive industry


• Create a product strategy to support our positioning in the Cargo market


• Work alongside our joint venture partners to shape our alignment and offering of products


Marketing and Communications

• Be responsible for Virgin Atlantic Cargo's internal and external communication, supporting our commercial and sales strategies to deliver best-in-class campaigns that showcase why customers should use Virgin Atlantic Cargo


• Collaborate with Virgin Atlantic's central marketing team and partners to form and deliver a marketing narrative to merchandise our products, services and global offering


• Sustainability, Product and Digital programmes are at the heart of our strategy at Virgin Atlantic Cargo. You will translate these initiatives into clear and compelling consumer-facing propositions


Customer Research

• Own and run our customer survey programme, delivering key insights and reporting which drive improvements to create the best in class customer experience


• Support development of our customer survey programme to increase response rate, reach and insights
  
  This is an incredible opportunity to lead, learn and grow in a variety of skills. Do you love delivering change, leading initiatives, working with others? If so we would love to hear from you.

Alongside the above, we're looking for the following:

• Take great pride in your work, with experience leading projects and delivering solutions that will make a difference to our customers, people and brand


• Critical thinking and problem-solving skills, ability to break the mould and anticipate the future


• Excellent communication skills, including experience of influencing and persuading others at senior level


• Ability to convey complex messages and themes in a way that will engage others and drive understanding and consensus


• A customer-centric mentality


• Able to in work in a fast-paced, dynamic environment, where deadlines and priorities can quickly change according to the needs of the business


• Strong commercial acumen


• Experience of working collaboratively with multiple teams to deliver a campaign, project or change
  
  At Virgin Atlantic Cargo, our vision is to become the most loved travel company, and to achieve that, our customers are at the heart of what we do. In this exciting and unique role you'll manage a team of analysts to ideate, validate and implement industry-leading initiatives to enhance our proposition for our customers, bolstering revenue contribution for Cargo.