Community Engagement Manager- Wiltshire

Would you like to be part of a team that helps rural communities connect to a world of possibilities? Then we would love to find out more about you.

The Engagement Manager will be accountable for owning relationships and communication of our build programmes within agreed areas. You will be responsible for developing both residential and commercial relationships. As an Engagement Manager you will manage and develop key stakeholder relationships within the community including Parish/Town Councils, Key Employers within their zones, Societies, Clubs, Sports and Community Groups as well as local Wessex Internet champions.

As an Engagement Manager you will work closely with the Direct Sales Team to optimise their chances of achieving the % uptake required to surpass the sales target for that project. Ensuring the Direct Sales Team are available for community meetings and events is important for their and your own success is this role.

Engagement Manager's will also be the main liaison between the Project/Land Access Team and keep the community informed on the progress of the project delivery via various platforms not limited to social media, LinkedIn, and community groups.

As part of your role, you will develop and constantly review the build program in line with Wessex Internet's development plans including supporting, where necessary, the delivery of projects through key stakeholder within the communities that we are building to. You will also work closely with the marketing team helping to shape and deliver the right and relevant marketing message to the community.

Responsibilities

• Create awareness and demand for Wessex Internet


• Distribution of GDPR approved data to teams


• Management of projects to achieve targets


• Reignite and maintain engagement with key on-net contacts, key community influencers


• Introduce Wessex Internet into next strategic off-net build phases building key relationships and sales prospects


• Work with marketing to model suitable marketing plan for projects within region


• Awareness of potential or active challenges, changes, and developments in the market


• Develop effective sales strategies and ensure their timely implementation into the communities that you are working with, Generate 20 orders and 90 leads per month.


• Ensure a minimum of 2 community meetings per week.


• Create key stakeholder engagement meetings to support land access agreements.


• Log activity in Salesforce (events, calls, call backs, notes)


• 4 Business Referrals a month
  
  Strong Customer relationship management skills


• Organised and analytical with the ability to work well under pressure.


• Good written and oral communication skills


• Confident liaising with and managing relationships with different stakeholders.


• Have a strong 'can do' attitude that is motivational to the rest of the team.


• Be a team player who is prepared to roll up your sleeves and get stuck in alongside a small and dedicated team.


• Knowledge of broadband products including wireless and Fibre (Advantageous)
  
  About Wessex Internet


Wessex Internet, a dynamic and rapidly expanding Internet Provider in the South West and revolutionising full fibre broadband deployment in rural areas. Committed to delivering lightning-fast broadband to thousands in the countryside, we design, build, and manage our own cutting-edge FTTP (Fibre to the Property) in-house and are one of the leading suppliers making use of several Government funded programmes. We are delighted to be expanding our Network to over 17,000 homes & business across the South Wiltshire region over the next few years.

Recipient of multiple awards, including Overall Fibre Provider of The Year 2023, Wessex Internet has doubled in size over the last 18 months. Despite our rapid growth, we prioritize maintaining excellent customer service and invest in staff development. Our commitment to creating a great workplace earned us a finalist spot in the 2023 UK Fibre Awards for the Best Company to Work for.

As part of our vision to enhance the broadband experience, we are actively recruiting individuals to join our innovative team. Wessex Internet fosters a collaborative environment where each contribution is valued, providing ample opportunities for personal and professional growth. If you're passionate about transforming the broadband landscape and being part of an award-winning company at the forefront of the industry, Wessex Internet is the place for you! Join us in this exciting time as we continue to shape the future of internet provision., Find out what it's really like to work at Wessex Internet from some of our team by visiting https://www.wessexinternet.com/careers/ and watch our short video https://youtu.be/5U1j7GzB3Cc

Pulled from the full job description

• Cycle to work scheme


• Employee discount


• Free parking


• On-site parking


• Private medical insurance


• Tech scheme, 25 days of annual leave, plus bank holidays


• The option to buy or sell an additional 5 days of holiday


• Enhanced Family Pay


• Private Medical Insurance


• Life Assurance


• Income Protection


• Cycle to Work Scheme


• Tech Scheme


• Opportunities to progress your career - We're a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we'll help you reach your potential.


• Regular social events


• Free onsite parking


• 75% discount to Wessex Internet package