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Community Manager

The Trampery

Community Manager

£33000

The Trampery, City of Westminster

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 94056fc4b5974a658fc8f384375fac4e

Full Job Description

  • Keeping consumables replenished

  • Receiving deliveries

  • Keeping the interior tidy & beautiful

  • Oversight of cleaners & other external services

  • Opening up and closing down of the space

  • Manage suppliers and contractors


    • Community engagement
  • Act as overall manager for The Trampery community and primary point of contact for all members, guests & visitors

  • Working with Partnership Manager to manage member retention

  • Develop the community in the space, connecting people together and building a strong community spirit amongst members

  • Build a database of contacts for social events

  • Develop a inclusive community events calendar, including social, business support and networking events

  • Represent the community at relevant events

  • Collect data and feedback from members

  • Maintaining an up-to-date record of members on The Trampery's CRM

  • Managing and developing members experience, retention and excellent members communication internally.

  • Lead on internal events for members and assist Partnership manager in leading on external events aimed to the wider community

  • Work alongside your colleague, to have a superior level of customer service for members and all stakeholders, alongside assisting with duties that ultimately focus on building a community internally and externally (members and local community).

  • Developing internal community satisfaction and referrals


    • Facilities
  • Liaise with The Trampery's Operations team, and the onsite facilities team with any facilities issues & coordinate maintenance to a high standards accordingly

  • Day to day management of onsite facilities with the facility team

  • Support the facilities team to maintain a high Health and Safety standard across the site

  • Complete weekly Health and Safety checks and bi-annual fire drills

  • Managing and utilising budgets and working with the wider Trampery departments to deliver a prime service


    • Communications
  • Provide regular social media content, working with our Head of Marketing

  • Lead on communication content

  • Produce weekly members newsletter

  • Produce regular blogs and articles on member news and profiles


    • Social Impact
  • Setting, monitoring and achieving social impact targets at The Trampery

  • Collecting Social Impact data and producing an annual social impact report for The Trampery


    • Other
  • Supporting the Partnership Manager to convert enquiries into sales, ensuring a high occupancy rate across the community

  • Finance: reconciling budgets, oversee P&L reports and maintaining low operational cost


    • What we offer:
  • Company-wide Training, Learning & Development opportunities

  • Regular team activities including Socials, Wellbeing and Team builders

  • Monthly wellbeing budget

  • Charlie HR Perks and Discounts to thousands of vendors

  • Remote working (1 full week per year)

  • 32 days off per year (20 days annual leave, plus 8 bank holidays, plus 1 day off during your birthday week plus paid end of year closure from Christmas Day to New Year's Day (unless stated differently in your contract)

  • Day of personal significance swap (eg swap Easter bank holiday for another religious holiday)

  • Free guest pass to workspace for partner, friend, or child once a month

  • Cycle to work / Annual travel card loan schemes

    Candidates must have some experience in a similar role in community management., Outgoing

  • Strong Communication skills

  • Strong organisational skills

    The Trampery is a purpose-led enterprise dedicated to making business a positive force in society. It provides workspaces, venues, training and management services in pursuit of its mission.


    • The five key elements of its mission are to:
  • Advance business models with positive social & environmental impact.

  • Support entrepreneurs from under-represented backgrounds.

  • Drive inclusion & diversity in the workplace.

  • Promote healthy work-life balance & well-being.

  • Contribute to thriving neighbourhoods and strong communities.


    • Today The Trampery operates six campuses across the city, from 10-50,000 square feet. It works with a wide range of property partners including developers, local authorities and public institutions. B Corp certified, The Trampery actively supports new forms of enterprise that solve social or environmental problems. It also offers dedicated support to entrepreneurs from under-represented backgrounds, helping to rebalance London's unequal business community. More than 2000 entrepreneurs, innovators and creative businesses have called The Trampery home., The Trampery is London's leading purpose-led workspace operator. Founded in 2009 the company currently operates six sites with new locations opening in 2025. More details at thetrampery.com.

    £33,000 a year - Permanent, Full-time, Pulled from the full job description
  • Cycle to work scheme

  • Employee discount