Complaints and Customer Care Adviser

The office base for the team is Kroner House, Ashford, but flexible working options are available in terms of hours and location (including working from home).

You will join an experienced Complaints and Customer Care Team and be responsible for receiving feedback and facilitating responses for customers of the Children, Young People and Education directorate. The role will enable you to work closely and collaboratively with stakeholders in providing quality responses within statutory timescales, as well as fulfilling requests for information from the Local Government and Social Care Ombudsman.

You will further develop your skills, expertise and knowledge of a wide range of services, including children's social care services and Special Educational Needs (SEN), and promote good practice in relation to customer service across the Directorate., This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

An exciting opportunity has arisen for a full time Complaints and Customer Care Advisers to work as part of the Children's Complaints and Customer Care Team. We would welcome applicants who are self-motivated, and able to work under pressure whilst providing a quality service.

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.