Connected Experience Designer

Our vision is to help Dyson owners get the very best out of their Dyson products, through effortless ownership and personalised care, by assisting them in simple, elegant, and unexpected ways., We're looking for an Experience Designer with a background in UX/Digital Design and an aptitude for creating visually stunning, user-friendly, accessible designs to help us create world-class content experiences for the MyDyson app. Working closely with the talented Content & Comms team as part of Global Connectivity, you will set the vision for how we engage our owners across multiple product categories with content-driven experiences that inform, educate, and delight.

You'll be joining our team of Designers, working hand-in-hand with engineers and stakeholders to create innovative, pioneering App concepts that play a significant role in the future success of all Dyson products. You'll have the opportunity to tackle complex challenges and understand the various components that make up the design and development process.

As a member of our talented and inspiring Connected Experience Design team you will have Design, User Research, Content, and Product Management expertise around you to support you and ensure we are delivering the right things in the right way. You'll also have the chance to collaborate with other teams within Commercial and influence the way we engage with our audience through the app's unique capabilities. It's a fast-paced way of working that will inspire you do the best and most fulfilling work of your career. You'll get to tackle far-reaching problems with satisfying outcomes and quick turnarounds. Constantly challenging your own thinking to get to the best solution, using insight and a deep understanding of our users to drive a better experience.

You'll always be learning, always looking to develop new skills that make you a better designer and communicator. This role is for those who are curious and self-starting - fascinated by the forever changing world of tech with a good understanding of the power of content, and the role it plays in creating world-class experiences. Perhaps you've created content before, or previously worked in a comms, production or marketing context - if so we'd love to hear about it!

Responsibilities

• Driving the UX/UI design for content experiences across the MyDyson App. Taking insight-led research and designing engaging customer journeys from initial concept through to production, defining the interactions across all touchpoints, platforms and devices.



• Creating the appropriate artefacts within the design process to communicate your ideas effectively - including user journey maps, wireframes, prototypes, high-fidelity UI designs and interaction guides.



• Work closely with the product engineering teams to represent the value of connectivity within the broader product experience.


• Work with App and IT Product Owners and Engineering Design Managers to shape the App's roadmap, taking requirements from across the business and ensuring experience design is considered throughout the delivery process.



• Contribute new ideas to improve our app experiences - whether through content optimisations, A/B tests or new features. Understand the value of both smaller optimisations and larger transformational projects, and use the right approaches to deliver both effectively.



• Constantly push the boundaries of what our platforms can do, balancing both user and business needs to create experiences that solve real problems.



• Helping to embed the utilisation of a connected design system, evangelising its use across the teams and encouraging the team to actively contribute to its growth and development. Demanding consistency across multiple touchpoints and channels, ensuring we design and build using atomic principles.



• Peer-review work of your team members to ensure alignment with Dyson's visual identity standards and that every stage of a user journey delivers the right message at the right time.



• Present work to brief owners and senior stakeholders - articulating ideas and confidently defending proposals with reasoned and evidenced arguments supported by research insights.



• Bring teams together, ensuring knowledge is shared and projects are aligned. This could include running feedback sessions and workshops - whether it's to keep a project moving in the right direction or to keeping everyone on the same page, you'll know the right ways to communicate effectively to larger audiences.



• Create kits and guidelines to communicate the project strategy and recommendations to our global markets and project teams.



• A champion of usability, UI and accessibility best practices, UX principles and our core Dyson Values, and communicating them across the wider business.
  
  Relevant experience and a proven track record, with a strong portfolio to be presented and walked through during interview


• Experience designing and crafting high-quality UX/UI artefacts from strategy/discovery to design and production, including user journey maps, wireframes, prototypes, pixel-perfect UI designs and interaction guides


• Ability to question a brief and highlight key creative challenges or opportunities


• Ability to work across multiple projects, solve problems efficiently, and meet tight deadlines


• Confident in presenting and explaining creative ideas to stakeholders and colleagues


• A user-centric approach, making decisions based on insight


• Experience using design tools such as Figma, Sketch, Adobe Creative Suite



• An awareness of emerging app platforms and ecosystems


Desirable

• Experience working on content-driven digital platforms or products


• Relevant experience in native mobile application design (iOS/Android) with specific experience in designing mobile-first experiences


• Experience with digital artworking, video editing, or illustration


• Experience working in an agile delivery/development process


• Experience in working with a Design System


• Experience in editorial, PR, marketing, or content production
  
  Global Connectivity is responsible for defining a pioneering strategy and customer experience in the MyDyson app, bringing together our owners, our products and our commercial ambitions., It took 17 years of development before James Dyson launched the Dyson 360 Eye robot. We tested it extensively for six years to make sure it was effective and robust.