Continuous Improvement Manager

Are you looking to make a positive difference to a community? Is working for an organisation that can provide you with fantastic support and benefits attractive to you? Look no further, as an exciting position as Continuous Improvement Manager has arisen!, The Continuous Improvement Manager will lead and manage a team of in-house repairs operatives. The role will strike the balance between technical expertise and management to optimise the use of data, systems, and technology to drive a consistently improving experience for our customers and contract holders. We understand the importance that repairs play in the overall satisfaction and trust our customers have in Celtic Horizons. This role is a hybrid position, you will work in branch 30% of your time then be in the field, on site supporting our Operatives.

The role reports into the Head of Service at Celtic Horizons. Through the effective management of an in-house team, plus our external subcontractor framework, the role will nurture a culture of continuous improvement to our service delivery. All of this will be delivered while ensuring a safe, compliant working environment for all colleagues whilst evidencing Value for Money.,

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!


• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.


• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.


• Family friend policies


• Car Allowance
  
  With a proven track record of management experience, preferably within a similar sector, you'll excel in this position. You'll have led a team across various locations, demonstrating your ability to work collaboratively and drive results. You will have a strong commercial acumen, coupled with a budgetary understanding.


At your core, you will possess a customer-focused mindset. Your management style will create an environment that motivates and develops your colleagues and your ability to present data will allow you to make effective business decisions.

• Customer focused: A key focus will be to enhance the customer and colleague experience by creating a culture of innovation and improvement. This will be achieved by utilising data, systems and technology to drive consistent improvements. Customer feedback will also be essential in shaping the delivery of our repairs service.


• Data-Driven Decision Making: You will be detail orientated and be adept at analysing data to drive effective decision-making that delivers an effective and efficient service. Your technical expertise will ensure a safe working environment for our colleagues and customers while complying with all technical and health & safety requirements.


• Proven track record of management and delivery of a team to deliver responsive repairs.


• Proven track record of commercial and performance management.


• Ability to manage multiple sites & contracts.


• Proven track record of working in a customer focused environment.


• Experience of managing and supervising Operatives and Sub Contractors.


• H&S qualification


• Trade qualification (NVQ, City and Guilds etc) or ability to demonstrated extensive trade knowledge through time served.


• Full current driving licence


All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Celtic Horizons is a forward-thinking organisation committed to enhancing the lives of our communities and customers. As the Continuous Improvement manager, you'll play a pivotal role in ensuring our customers' experiences are nothing short of excellent. We take pride in delivering an outstanding service to our customers, ensuring their homes are safe, comfortable and well-maintained. We deliver over 35,000 annual repairs, Void refurbishments and planned upgrades, Celtic Horizons also delivers estate services for United Welsh, including gas servicing, grounds maintenance, cleaning and facility management. Celtic Horizons was the first wholly owned subsidiary of its kind formed by United Welsh who have entered into a partnership with Mears Group. Celtic Horizons care for over 6500 properties spanning over 11 local authority areas in South Wales., Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.