Control Room Shift Manager

Responsible for the 'live' operation of the Mitie Team that manages the essential functions of;

• All common and public areas of the shopping centreThe Client emergency and evacuation proceduresOfficer time and attendanceHealth, safety & welfare of the Mitie site-based team Incidents that affect The Client and MitieBusiness Continuity Planning centred on the continued operation of the control room and shopping centreClient building security and safetyProviding a high standard of response to telephone and email enquiriesSupervision & support for all Mitie on site personnelProvide timely and effective communication to all within the business including and up to the centre manager and client board level on Incidents that occur on or affect Centre.Update and collate incident information, Daily Reports and Flash reports.Serious incident tracking and management.Absence & lateness reporting.Systems Fault reporting.Incident management and direction of personnel with support of

TL/SSM/SOM where and when applicable.
• Ensure all incidents are logged and managed effectively through to completion.Effectively communicate business issues to the relevant centre departments.Maintain the standards of the Security for access / egress and visitor regulation.To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.To develop and maintain good working relations with applicable local agencies and services.Any other reasonable request from management or client.Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Quooda.Ensure compliance with the CCTV Policy and audit trail.Ensure the issue of keys is in line with procedure and fully auditable.
  
  SIA CCTV Licence is essential for the role.Enthusiastic and motivational.Punctual and reliable.Organised, able to make decisions.Honest, transparent and consistent.Gain and hold the respect of others.Have a flexible approach with a "can do" attitude.Good communication skills.Relevant industry experience while not essential is preferred, although it is expected that the candidate will be able to demonstrate an understanding of the unique features of the industry including licensing.Has the ability to contribute toward a team operation or can work on his own initiative.Able to communicate effectively and clearly at all levels within the organisation.A comprehensive working knowledge of all processes and procedures.Excellent report-writing and analytical skills with attention to detail.A positive attitude to dealing with people and taking on challenges
  
  Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us., Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
  
  Mitie has a great opportunity at Hammerson Westquay Shopping Centre. We are looking for a Duty Controller join the team on site. Your shift pattern will be a 4 on 4 off rota (07:00-19:00 & 19:00-07:00) with a pay rate of £15.00 per hour. SIA CCTV Licence is essential for this role.


Benefits Package

-Employee Shares Scheme
• Staff Retailer DiscountDiscount SchemePension SchemeExtensive Training PackageChildcare VouchersCycle to Work SchemeGive as you earnSalary FinanceCompetitive Holiday allowanceCompetitive Pay RateLife CoverShare Incentive PlanSave as you earnVirtual GPEmployee Assistance & Counselling, We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.


When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.