CRM Application Support Graduate

What is a CRM Application Support Graduate?You will work with colleagues across the business (nationally and globally!) in supporting of IT topics, all whilst developing your own skills and learning first-hand how a global, market leading entity makes change to improve its' own capabilities.This role is about working with people, building your network is key to success. You'll become proactively visible, valuable member of the business and work to develop a strong reputation with all colleagues.Key responsibilities:Provide 2nd Level IT Support to Key Users of the OneCRM landscape globally.Supporting the core Microsoft Dynamics CRM system and connected platforms.Resolve tickets within specified service level agreements.Creates and maintains documentation for known solutions.Training key users on system usageCreate solutions to enhance business processes using RPA, automation platforms and Microsoft Power PlatformActive involvement in continuous improvement topics

Be undergraduate degree qualified.Excellent communication skills with internal and external contacts.Have strong IT skills, with experience in application development, databases, automation and or RPA.Be well organised and able to work under pressure, maintain excellent attention to detail and meet strict deadlines.Customer focused, reliable, dedicated and self motivated.Inquisitive nature who enjoys problem solving.Passionate about IT and technology.Be a quick learner and have a methodical and flexible and approach to meet customer requirements.Effective team worker as well as the ability to work on own initiative.

Weu2019re the nationu2019s favourite heating brand, here to warm up peopleu2019s homes, lives, and futures.First thingu2019s first, weu2019re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and weu2019re right in the thick of it, with our brand-new heat pumps and hybrid heating systems.But itu2019s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause u2013 delivering brilliant customer support and exceptional engineering.And as an organisation of more than 1,800 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work u2013 weu2019re no strangers to rolling our sleeves up,
getting stuck in, and helping out.If that sounds like something youu2019d like to be a part of, weu2019d love to meet you.Come and work #LikeABosch at Worcester Bosch

Expected Start Date: ASAPWorking Hours: 39 hours a week; Mon u2013 Thurs 08.00 - 17.00 and Fri 08.00 - 16.00 with a 1 hour unpaid lunchbreakWorking with us comes with the following benefits:25 days annual leave per year plus bank holidaysEligibility for our Company Performance Bonus (up to u00a31,500 gross per annum)Discounts on products from across the Bosch GroupHybrid working options availableAccess to further education through the apprentice levyHybrid working options availableEnhanced pension contributionsAccess to the Perkbox and My Benefits platforms giving access to discounts, healthcare plans, group income protection and death in service benefitsSubsidised onsite cafu00e9 and canteenHealth & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 yearsu2019 service you gain eligibility for funding up to u00a3150 per annum to support your personal wellbeingAccess to Bosch
Social Club membership offering you and up to 5 friends and family discounts on excursions and eventsVolunteering daysCycle to work scheme with discounts on push-bikes, e-bikes and accessoriesPolicy to support growing familiesAccess to self-service training platform containing over 200 Bosch approved programmesNetworking opportunities across Bosch UK including a mentoring programmeAnd more!Right To Work: please ensure you have valid Right To Work in the UK status for at least 2 years upon submitting an application. This is a 2-year fixed term role.Deadline for Applications: Monday 08th April 2024 - please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.