Customer Care Representative

· Computer literacy and ability to easily navigate between different screens and systems
· Excellent communication skills
· Positive attitude and problem-solving mindset to find the best solution for the customer
· Confidence, empathy, and friendliness to offer excellent experience to our customers
· Flexibility in adapting to dynamic business environment
· A desire to work in an international, fast-paced team

FedEx is the largest express transportation company in the world. Sure, we deliver packages, but this is just part of the story. Today with an extensive network in more than 220 countries and territories, we've made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together.

We recognise that by recruiting remarkable and talented people, we can consistently live up to our promise - delivering an outstanding FedEx experience to all our customers.
We are looking for people to join our team of Customer Care Representatives, who together provide advice, services and solutions for our Customers.

As a Customer Care Representative, you will be the face and voice of FedEx, providing outstanding customer experiences each and every day. It`s not all about parcels, it`s about having fun, showing passion and wanting to take your career to new heights. Don`t worry if you`ve not worked in a Care Centre before, we will give you all the training and support you need., Bei FedEx stehen die Menschen schon immer an erster Stelle. Als Arbeitgeber, der die Chancengleichheit und die Vielfalt sowie das Integrationsengagement in der Belegschaft fördert, bieten wir Wachstumschancen für alle.

Unser Unternehmen

FedEx Express ist eines der größten Expresstransportunternehmen und befindet sich immer wieder unter den Top 10 der "World's Most Admired Companies" der Zeitschrift "Fortune". FedEx bietet seinen Kunden Tag für Tag Transport- und Geschäftslösungen in mehr als 220 Ländern und Gebieten weltweit. Unsere hochqualifizierten FedEx-Teams ermöglichen uns, dieses globale Netzwerk abzudecken, um das tägliche FedEx-Erlebnis einzigartig zu gestalten.

Unsere Philosophie

Die People-Service-Profit-Philosophie (PSP) beschreibt die Prinzipien, die uns bei FedEx helfen, Entscheidungen zu treffen sowie Richtlinien und Aktivitäten zu gestalten. FedEx kümmert sich um seine Mitarbeiter, die wiederum unseren Kunden hochwertige Dienstleistungen anbieten, was es uns ermöglicht, die Zukunft des Unternehmens finanziell abzusichern. Was die positive Seite der People-Service-Profit-Philosophie hierbei auszeichnet und so einzigartig macht, ist der geschlossene Kreislauf dieses Systems, in dem die Gewinne erneut in das Unternehmen investiert und unseren Mitarbeitern zugeführt werden.

· Joining our Customer Service team, you will be an integral part of delivering outstanding service for our customers during our normal operating hours are currently 8am - 6pm.
· We have full and part time positions available, which will be predominantly Monday to Friday, however Saturday working will be on rotation and between, 8am - 1pm. You will only work 5 days per week
· Providing accurate information and guidance to our customers via different contact channels
· Advising our customers on how to use FedEx services and tools
· Helping customers resolve service-related issues
· Identifying new opportunities to grow business with our customers
· Working together with other teams at FedEx to make every customer experience outstanding, · Salary up to £24,000, with an opportunity to earn bonus, along with 23 days holiday.
· A Hybrid working policy, where team members have the opportunity to combine the benefits of working some days in the Care Centre environment and some days working from home
· Training to get you started and on-the-job learning opportunities
· Extensive learning resources to further develop your skills and knowledge, including online language courses
· Tuition Assistance Program (

• applicable for FedEx positions with a permanent contract)

· Employee Assistance Program for you and your family in difficult life situations
· Employee reduced-rate shipping
· Great career opportunities

Our site in Gateshead also offers free onsite parking.

FedEx is one of the worlds most admired companies and trusted brands year after year.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx!