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Customer Resolutions Advisor

Motorway

Customer Resolutions Advisor

Salary Not Specified

Motorway, Kemp Town, The City of Brighton and Hove

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 4 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: be5028de11c34d588a89bc66af1b40db

Full Job Description

  • You have a history of providing consistently excellent customer service.


  • You have an organised working style with a strong attention to detail and the ability to manage your own workload.

  • You are a friendly, positive personality with a willingness to work hard as part of an enthusiastic team.

  • You have excellent written and verbal communication skills.

  • You are able to problem solve and use your initiative, while adapting to new processes and systems quickly.

  • You strive to understand and listen to the customer and seek customer-focused resolutions.

    Motorway is the UK's fastest-growing used car marketplace - our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.


    • About the job

    Are you passionate about delivering a fantastic customer experience? Do you know how to turn a poor experience into a good one? If so, we want to hear from you!

    We are looking for a Customer Resolutions Advisor (known internally as a Sales Support Specialist) to join our customer service team in our Brighton office. This role is ideal for anyone who cares deeply about people having amazing customer experiences. This is a rare opportunity to make your mark, in a fun, diverse and friendly environment with enthusiastic colleagues.

    What you will do:
  • You'll be the kind, understanding voice at the other end of the phone (responding to inbound and outbound calls) to our customers.

  • Answer general written customer service queries across all of our communication platforms.

  • You will own post-sale customer queries collaborating externally and internally with other teams across the company to find a resolution.

  • You'll be making an impact and trusted to use your integrity to deliver a quality outcome for both Sellers and Buyers.

    BUPA health insurance


  • Discounted dental through BUPA

  • Discounted gym membership through BUPA

  • Hybrid working - opportunity to work from home one day a week (subject to approval)

  • On-Hand volunteering membership + volunteering day

  • Pension scheme

  • Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount

  • Enhanced maternity/paternity leave

  • Cycle to work scheme

  • A fun working environment with regular social events

  • The chance to join a rapidly growing company that cares first and foremost about its people

  • Fast career progression and the ability to develop your own skills and experience quickly


    • Equal Opportunities statement

    Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.