Customer Service Assistant
Wickes
Customer Service Assistant
£23795
Wickes, Romford, Greater London
- Part time
- Temporary
Posted 3 weeks ago, 7 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 83e538f424114589bcd697b9e934f7c6
Full Job Description
- Lead the store, in the store/Operations manager's absence.
- Support the wider management team in ensuring, key control measures and security practices in-store are managed in accordance with the company's procedures and policies at all times. Employee and customer safety is always your first priority.
- Completion of store routines document; ensure the store is trading legally and safely and that customers' needs are met. Dealing with any enquiries and complaints as appropriate.
- Daily management of colleagues including; providing day-to-day supervision of colleagues including motivation, welfare, arranging appropriate staffing levels, and supporting recruitment, induction, and training & development in line with company policies, ensuring all procedures are followed.
- Work with the store leadership team to ensure the whole store operates effectively. To support the achievement of sales and cost targets set for the shop.
- At all times; take care of your health and safety and that of others by complying with health and safety obligations, and reporting promptly any defects, risks, or potential hazards.
You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
Wickes is more than just the nation's favourite DIY store. It's a place where we'll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you've never experienc
£12.05 + Duty Manager Allowance + Bonus + Benefits - Competitive bonus
- Save-as-you-earn scheme
- Contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We'll also equip you with a benefits package that includes:
Our widely recognised wellbeing strategy is something we're proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause, and fertility support.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.