Customer Service Assistant - Booker Marketplace

Providing an excellent customer service experience by :

Understanding customer requirements and offering timely responses.

Managing a Customer Service Ticketing System

Liaising with other departments to solve problems

Arranging refunds

Handling customer complaints

Running weekly reports

Communicating with external suppliers on occasion

To have a good understanding of customer service principles

To be organised and able to prioritise workload

To be able to think on your feet and solve problems

To have great communication skills with a polite and confident manner

To have a good eye for detail

To be able to use Office 365 (Excel and Word)

To be a self starter and be comfortable using your own initiative