Customer Service Manager

Addressing customer inquiries through phone, email, and live chat.- Pursuing promising leads and processing customer orders.- Executing operational duties with accuracy.- Coordinating with other teams to ensure seamless operations.- Maintaining high standards while managing your own workload.- Overseeing the customer service team and guiding them towards meeting end-term objectives.- Ensuring the attainment of all marketing goals.- Resolving escalations and complaints in a fair manner.

With rapid expansion over the past few years and a growing network, we are seeking an individual who is ready to embrace fresh challenges and take on new responsibilities. We are in search of an ambitious team player with a strong work ethic, capable of adding value to the company. In return, we provide ample opportunities for the right candidate to advance their career continuously. Relevant industry experience is a must and occasional travel will be necessary within this role.

This role is office based with no offer of hybrid.

If you're prepared for a new challenge, we are eager to hear from you., Exceptional customer service and clear communication abilities.

- Capability to multitask and a positive approach to problem-solving.- Proficiency in computer skills.

- Strong teamwork skills and the ability to work independently.

- Attention to detail.

- Flexibility and adaptability to the evolving priorities of the business.

- Enthusiasm for personal excellence and a positive work ethic.- Experience in WooCommerce would be an advantage.

Must have Requirements:

- At least 5 years of recent customer/sales service experience.

- Proficient in computer usage, with good typing skills and familiarity with the Microsoft Office Suite.

- Eligibility to work in the UK.

- Similar background/Industry experience.

- Able to occasional travel will be necessary.

- Communication skills.

- Able to speak to customers over the phone or face to face in a professional manner.

- Experience in dealing with escalations in a timely manner.

- Experience within a B2C business.,

• Escalations: 3 years (required)


• Customer Service: 5 years (required)


Ability to Commute:

• Kettering (required)
  
  Nustone is a fast-growing e-commerce company at the forefront of the Landscape Industry.
  
  Salary range: £30,000 - £40,000 per annum, based on experience.- 28 days holiday, including bank holidays.


- Regular business hours: Monday - Saturday, 8am - 5pm, with some flexibility required.

- Pension scheme available.

- Free on-site parking.

- Smart, casual work attire.

Job Types: Full-time, Permanent

Salary: £30,000.00-£40,000.00 per year

Benefits:

• Casual dress


• Company pension


• Employee discount


• On-site parking, Canteen


• Casual dress


• Company events


• Company pension


• Employee discount


• Free parking


• On-site parking