Customer Services Coordinator

• Answering phone calls and emails
• Processing customer orders through the system
• Processing customer collections, including returns, faults and waste transfer notes
• Updating customer price lists on the system
• Maintaining customer account information
• Liaising with transport companies regarding deliveries, requirements, failures and collections
• Handling complaints & logging non-conformance issues
• Cylinder tracking
• Liaising with other teams – i.e. Supply Chain, Sales, Warehouse & Accounts
How you will make an impact…
• Helping drive our organisation forwards in the pursuit of becoming recognised as the flammable product experts and light blue is the industry choice
• Working in harmony with our team to ensure excellent customer experiences internally and externally.
• Taking responsibility for your own training and development, that way you can make the biggest impact!
• We need you! New projects and developments are always on the horizon and so we’re always looking for someone who can contribute to our growth.
• Drive forwards our vision by working with colleagues across all our departments. We’re always looking to share knowledge and resources and we encourage team members to share their ideas.
• Making decisions and driving outcomes that push us towards our strategic goals.
• Always behaving and making decisions with the company’s best interest in your mind

• GCSE pass in Maths and English (or equivalent)
• Great communication skills
• Have a proactive approach & the ability to work in a time sensitive environment
• Experience with Excel (preferred)
• Great attention to detail
• Previous experience in a Customer Service position (preferred)
This job is based at our Head office in Bristol and reports to Vicki Jury, Customer Services Manager.
The role is office based with 1 day a week working from home.

We are a distributor of Climatic Performance Chemicals and Industrial liquids/gases serving a wide range of industries. We have been trading in the UK for over 20 years and are a subsidiary of a European group with a turnover of more than €250m. We are well respected within the industry for our technical expertise and product support services.

We manage our business with a small dynamic team based in our office in Bristol, supported by an external team of sales representatives. The company is experiencing a continued period of growth, which is why we are excited to fill this role to round out our existing finance team so we can continue to grow efficiently and harmoniously.
Why Join Climalife?
You want to work for a company where you feel you can make a difference, you want to be valued, you want to feel part of a great team and you want to work in an environment where you can be yourself.

• Income protection
• 5% employer pension contributions
• Group Life Assurance
• Optional Private Medical Insurance and/or health cash plan
• Free counselling and occupational health services to anyone who needs it.
• 25 days holiday a year plus all Bank Holidays (FTE), plus an extra day for every 5 years worked with us.
• Annual performance bonus. If we have a great year, we pass the rewards onto every single member of the team.
• Annual personal performance bonus if you’ve been exceptional, we’ll thank you for it!
• A great Learning & Development programme
Our Values:
• Caring – We care for our customers and colleagues; we are kind, we support each other, and we can trust one another.
• Honesty – We are great communicators, open and honest, and always act with integrity.
• Respect - We respect our customers, colleagues, and our environment and always endeavour to be inclusive.
• Commitment – We have a commitment and determination to always do the best we can.
• Customer Focus - We are committed to putting our customers’ needs first, understanding them, providing great customer service, and growing our business together.
• Collaboration – We work together to meet the needs of our customers and help the company succeed.
• Passion - We have passion for our work and aim to get the details right every time.
• Expertise – We are experts in our field and are continually growing our knowledge and learning.
• Innovation – We are innovative and resourceful, working to find positive solutions for everyone.
We want to share our experience and expertise to all so that our customers and our people feel empowered to make the right decisions for themselves, their businesses to achieve their goals.

Why do we do all this?

Because we care for our