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Debt Management Executive

SmartestEnergy

Debt Management Executive

Salary Not Specified

SmartestEnergy, Worthing

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 2aafac6d6a4c49e193195c7ba9885bdc

Full Job Description

  • Payment Reconciliation - credit card payments, liaise with our Finance team to discuss any discrepancies;

  • Managing end to end direct debit process;

  • Requesting Disconnection and Reconnection;

  • Managing 3rd parties - i.e Meter Operators, 3rd party debt collections;

  • Monitoring and Managing Pre-Pay clients;

  • Tracing old customers/landlords to make contact. Ensure account documented with all relevant information;

  • Monitoring and managing credit terms given to new clients (Credit Safe Monitoring);

  • Monitoring and decision making on older debt;

  • Managing Agreements to Pay while ensuring that all monies are collected, and a smart meter installed with customer on pre-pay;

  • Managing inhouse CRM Queues;

  • Managing 180-day debt and recommending BDWO on closed accounts;

  • Liaising with Technical Team to request fast track of smart meter, manage and monitor progress;

  • Managing unpaid/cancelled direct debits;

  • Attend company briefings;

  • Any other reasonable activity as required by Management to support Smart Energy's goals and objectives.

    Demonstratable experience within a B2B collections department environment;

  • Proven collection skills and experience;

  • A good standard of education, including GCSE Math's and English minimum Grade C (or equivalent);

  • Intermediate IT skills in MS Office.

    The opportunity to work from anywhere in the world for up to 30 days a year;

  • A genuine commitment to smarter working - we recognise your work/life balance matters;

  • Paid time off to volunteer in your community;

  • Excellent benefits package including private medical insurance/dental cover and 10% non-contributory pension from month three