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Desktop Motor Engineer

BNP Paribas

Posted 1 week ago, 18 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c2e2d284594d412c843625b910b3df94

BNP Paribas

Full Job Description

Our Desktop Motor Engineers in our Accident Management team manage the vehicle downtime whenever one of our cars or vans sustain damage, from road traffic accidents or other causes. Needless to say, this is a fast paced and busy department, given we currently own 180,000 vehicles in the UK alone.

Your challenge will be to ensure that any work carried out by a garage is relevant, cost effective, timely and safe. This means using your vehicle knowledge to maximum effect, to guarantee we utilise intelligent repair methods, each and every time. You will also identify vehicles that are uneconomical to repair and follow the correct total loss procedure.

Communication will be important to your success too, as you will be liaising with a variety of stakeholders. From Fleet Managers to our approved repair network, and insurance companies to internal account teams. It's important our customers can be updated, and the work is carried out to agreed time scales and standards. It's all about the customer.

We are looking for an energetic and confident vehicle engineer, ideally with experience gained in an accident repair centre environment. You will need to have the necessary experience and skills to provide advice and support on repair progression to colleagues and propose solutions to potential disputes. The icing on the cake will be Code of Salvage Practice AQP certification and VDA/ATA award.

Lastly, we need someone who can handle customer expectations, both internally and externally and ensure all are satisfied with the outcomes to your decisions. We will also look to you to identify opportunities to improve our service levels.

Key Skills required:

Proven vehicle engineer experience

Happy to be accountable and own cases

Solution focused and decisive

Customer orientated mind-set

Credible and confident communication skills

Highly motivated mentality

Team player

Competent using Audatex

We are a major European vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want. We also focus on leading the way forward on Climate Action within the mobility industry.

Et si on vous disait que travailler dans notre Groupe, ce n'est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d'actions du quotidien ou de grands projets, exercer l'un de nos métiers, c'est s'engager pour agir durablement.

Se sentir bien dans son job, c'est avant tout venir travailler comme on est. C'est aussi avoir les moyens d'un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

As an Desktop Motor Engineer you will be pay zone level A4, with a basic salary of up to £36,000 and a bonus of up to £1,100.