Dispensary Assistant

We are looking to recruit a Dispensary Assistant at Kineton & Tysoe Surgery for approx 12 hours a week on a permanent contract. You will also be required to cover other shifts when colleagues are off (Morning shifts are 9am to 1pm and afternoon shifts are 2 pm to 6pm). Shifts are at both Kineton and Tysoe Surgery so own transport is essential., · To file away completed dispensed prescription bags in to the prescription collection drawers, keeping the drawers tidy and maintaining the alphabetical filing system

· To file away completed collected prescription forms in the prescription filing box under the correct GP and if Paid or Exempt

· To put prescription bags in the 24hour collection point

· To answer the dispensary hatch

· To locate and hand out repeat prescriptions to patients once the patient/representative has successfully completed the back of the FP10 form

· To complete Scheduled Repeat Prescription Service tickets for patients who use the system and file their repeat prescription request in the SRPS filing box

· To assistant patients with general dispensary queries- referring to a dispenser when necessary

· To sign for and receive incoming dispensary stock orders

· To unpack and check off dispensary stock orders, initial invoices when completed and file invoices away

· To make arrangements to return stock if damaged, ordered in error, sent incorrectly etc

· To put away dispensary stock in the correct areas taking into account correct storage conditions, whilst also maintain stock control/rotation

· To book in and out Controlled drugs from the CD register- to be witnessed and checked by a qualified dispenser

· To issue online repeat prescription requests under the supervision of a Dispenser

· To inform patient's their medication is ready to collect when necessary-by phone or text

· To complete prescription collection information when collected from 24 hour collection point

· To ensure dispensary shelves are adequately stocked

· To assist with keeping the dispensary shelves tidy and to check stock is put in the correct areas

· To answer the dispensary phone

· To be familiar with Emis Web and Docman- be able to check patients medication and dispensing records, be able to book appointments, be able to cancel prescription issues that are no longer needed and be able to view patient letters and consultation notes

· Be able to add a message to a GP when a patient requests medication that is not on their current repeat list

· Take action to notify patients when a review appointment is needed-make a note in patients records to show the patient has been notified

· To assist with dispensary photocopying and faxing

· To assist with recording of dispensary room and fridge temperature

· To ensure all dispensary sundries are kept topped up e.g. bags, bottles, labels, boxes etc and to notify a dispenser when stock needs re-ordering

· To undertake in-house accuracy checking training

· To manage own workload and be able to prioritise tasks

· To work from both Kineton and Tysoe surgeries

· To carry out any other duty which the Practice Manger or Partners may reasonably request in extenuating circumstances

GENERAL RESPONSIBILITIES

· Confidentiality-to maintain patient confidentiality at all times

· To read and adhere to dispensary Standard Operating Procedures

· To adhere to Health and Safety, COSHH guidelines and to work safely and tidily at all times

· To attend Practice meetings and training sessions where appropriate

No experience is necessary as training will be provided. The applicant will ideally have GSCE (or equivalent) in Maths and English and be computer literate. You will need to be physically fit as there is a lot of lifting, reaching and bending involved.

The dispensary is a very busy environment; accuracy, prioritisation, quality, confidentiality, ability to multi-task and being able to work under pressure are essential at all times. As an assistant you will be handing out medications prescribed within the practice, checking, unpacking and putting away all deliveries of medications including Controlled Drugs. You will be answering dispensary telephone calls, handling messages from patients, carry out thorough stock rotation, checking and recording environmental temperatures and filing completed prescriptions away. Being able to multi-task and work under pressure is essential as this is a very fast paced environment., Good communication and interpersonal skills

Being able to multitask

Good telephone manner

Work well as part of a team

Can manage own workload and be able to prioritise

Reliable and conscientious

Good literacy and numeric kills

Organised and methodical

Comfortable to ask for help when needed

Flexible approach to work and willing to learn and take on new tasks

Pays attention to detail

Can take direction

Positive can-do attitude

Ability to lift, reach and bend

Basic computer skills

Desirable Qualities

Worked previously in a similar environment

Experience of dealing with telephone queries

Experience of team work

GSCE Math's and English

We offer NHS pension scheme, 5 weeks holiday plus Bank Holidays pro-rata, the hourly rate of pay is £11.44.