EMEA Operational Client Experience Analyst

As a EMEA Operational Client Experience Analyst within the Prime Financial Services Middle Office Client Facing team, you will be responsible for owning the Operational Client Experience. You will be in a client facing role that requires extensive client interaction & communication together with working with various global internal teams as required. You will be expected to hone and utilise your technical and communication skills to effectively drive client change. You will also be responsible for ensuring that all aspects of transaction management are completed on time, exceptions are resolved and provide subject matter expertise to the hedge fund clients.,

• Performs root cause analysis for their respective clients to increase Straight Through Processing and reduce client inquiries. The resolution of these queries will often be achieved using analytical tools


• Establishes and maintains relationships with high profile hedge fund clients through regular dialogue/meetings in order to comply with the "Ease of doing business" initiatives


• Owns the end to end transaction management lifecycle for their respective client coverage. This includes trade capture, settlement exceptions and cash management


• Delivers on the change agenda by partnering with the technology/strategy team do deliver system enhancements


• Works as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients


• Partners with technology strategy team to help identify internal and external facing technology improvement opportunities
  
  Are you enthusiastic about client experience and are motivated by tight deadlines? Then you found the right position for you!, High level of client service focus


• Understanding of the control agenda in order to be able to prioritise and escalate risk issues on a timely basis


• Provide operations subject matter expertise to clients where required


• Strong time management skills required to meet the internal and external deadlines/cutoffs


• A keen interest in financial products


• Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organisation


• Knowledge of Global markets and settlement practices


• Operate effectively in a dynamic environment with tight deadlines, and can prioritise one's own work to achieve them, Strong business knowledge is of Prime Brokerage


• Strong knowledge of the Swap product


• Strong computing skills in a fast paced and dynamic workplace that encourages integrating with new technologies to eliminate manual processes
  
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.