Engineer Resource Controller

As an Engineer Resource Controller you will ensure that the Field Engineer team is optimally matched to meet provisions, as well as fault and project demands. You will provide real time support to Field teams, Project teams and other customer facing units, ensuring they all meet their service targets. Your main responsibility will be to optimise work allocation and distribution up to 5 days out, utilising the allocations system.,

• Monitor field allocation system to ensure effective deployment of field resource, working closely and collaboratively with engineers, making sure they are the best fit for the customer.


• Use the right tools and systems to identify risks and issues with resource allocation profiles, flagging to the correct control / area manager.


• Manage customer escalations on the day by utilising all resourcing solutions, including 3rd party resource.


• Continually improve control processes, managing task enablement to meet required deadlines.


• Manually build tasks to meet require appointment dates where automation is not in place, e.g. Cloud Voice.
  
  Problem solving, be logical and methodical.


• Experience with Microsoft Office is essential, along with good written and verbal communication.


• Previous experience as a resource controller or similar.


• Multi-tasking and working under pressure.


• Product Knowledge is desirable.
  
  With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.


We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.


• 22 days annual leave + bank holidays (can buy extra days)


• BT pension scheme (5% from you, 10% from BT)


• Opportunity to purchase discounted BT shares


• Private healthcare & dental insurance, health screening, healthcare cash plans, access to counselling and physiotherapy.


• Season ticket loan, discounted Virgin experience days, financial education programmes.


• Discounted BT & EE retail products.


• Access to 100s of retail discounts for things ranging from groceries, travel, fashion, entertainment and more.