Enrolment Advisor

We are committed to inspiring people to succeed and delivering outstanding learning to every learner, every time and we are looking for energised, passionate, and confident Enrolment Support Advisor to help begin that experience and drive further growth with our pre-enrolments.

In this role you will use you specialist knowledge and experience of providing a quality experience to our customers, ensuring all learners and employers are fully engaged with their learning journey from pre-enrolment through to achievement and progression onto other further learning, whilst using your unique edge to keep them engaged and motivated throughout and encourage re-engagement if needed.

If you are used to working in a fast-paced, target driven and innovative environment, with a solutions focused, forward thinking mindset and transferable energy to achieve targets and the ability to provide information, advice and guidance to learners and employers then we want to hear from you!

As a Enrolment Support Advisor you will...

. Be responsible for the Pre-enrolment and learner onboarding and support distribution

· Book learners and employers onto their enrolment and induction day through a centralised diary

· Be proactive and support with the re-engagement of learners

· Schedule enrolment sessions with Learning & Enrolment Tutors or Personal Tutors to ensure a smooth induction process for all

· Conduct Welfare calls to learners

· Manage partnerships with preferred partner training providers

· GCSE Grade C or above in English and Maths (or equivalent)

· Strong communication skills, both written and verbal

. Experience working in a fast-paced role/environment such as call centres, customer advisors, telesales, marketing or recruitment

· Excellent attention to detail and able to provide a quality experience

· Experience of managing own time and resources effectively

. Self-motivator with personal drive and ability to achieve targets and deadlines

· Ability to motivate and engage others

. Exceptional customer experience skills both via email and on the phone

Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.