EOC Retention & Wellbeing Co-ordinator

A new and exciting opportunity has risen to join the EOC team as a staff Retention & Wellbeing Coordinator. The EOC is a fast paced, rewarding, and pivotal part of the ambulance service with every patient journey starting with us answering that 999 call and dispatching an ambulance to patients in their time of need.

This excellence can only be achieved by having hard work and dedicated staff to do this. With the recruitment leading the charge of increasing our establishment, this new role will be instrumental in fostering a positive experience for new staff members as they undergo the On-boarding process with the Emergency Operations Centre.

We aim for the EOC to be a place where people want to work, be proud of the work they do and share the vision of exemplary pre-arrival care for the communities we serve. Part of maintaining these strong values of our staff means we need to ensure staff are cared for that we value their health & well-being enough to dedicate time and resources in improving this aspect.

The post holder will need to listen and working with new recruits, offering ongoing support and guidance, ensuring a seamless transition into their respective roles whilst supporting new initiatives to improve these elements, ensure the shared vision and direction is felt by all.

Available Roles

1 x Bedford EOC

1 x Chelmsford EOC

1 x Norwich EOC

Act as a single point of contact for new starters within their chosen EOC and support them during the Onboarding Process, ensuring they receive ongoing and comprehensive support.

Offer mentorship and guidance to facilitate a seamless transition and inclusion of new staff members into the EOC.

Work closely with the Recruitment Team, Training Team and EOC staff to support the wider EOC function.

Prepare, support and organise staff celebration events across all three EOC sites.

Support with identifying patterns and trends in relation to staff turnover, sharing ideas for suggested improvements of staff retention.

Deal with all new starters and staff in a polite, efficient and sympathetic manner, and signpost them to further support where necessary.

Actively participate in monthly team briefings/meetings and associated workshop/training events, ensuring action points are reflected upon and implemented, as necessary, to continually improve new starter experience and retention.

Provide a visible and proactive service, developing credibility and trust with a range of stakeholders.

Undertake any other duties as directed within the grade and responsibilities of the post. This Job Description outlines the roles, duties, and responsibilities of the post. It is not intended to detail all specific tasks.

In short, our region has got just about everything you need to call it your home and join our 4,000+ staff who already call it home. Together they help make sure we can respond to anyone needing our help 24 hours a day, every day of the year.

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment, EEAST can offer you that and more!

Our Staff Benefits include:
A minimum 27 days' holiday a year (increasing to 29 days after 5 years service and 33 days after 10 years' service) plus bank holidays.

Generous NHS Pension Scheme

Flexible working arrangements

Learning and development tailored to your role

A wide variety of staff support networks including access to health and well-being initiatives and programmes.

Access to NHS discounts, offering NHS employees a range of money-saving deals

Car Leasing Scheme